High Risk Service Manager

Location

Haverhill, Suffolk

Company

Sofina Foods

Hours of Work

Full-time

The Ideal Candidate

You will be an experienced operational leader with a strong understanding of food manufacturing and high-risk production environments.

You will be:

• Experienced in a Production Manager, Operations Manager, Service Manager, Manufacturing Manager, or similar leadership role within FMCG or food manufacturing.
• Knowledgeable in high-risk food production environments and food safety requirements.
• A confident leader who can motivate, develop, and support high-performing teams.
• Skilled in managing operational performance and delivering results against key targets.
• An effective communicator who can build strong relationships across multiple departments.
• Comfortable analysing data, identifying trends, and implementing improvements.
• Proactive in solving problems and making informed decisions in a fast-paced environment.
• Organised and able to effectively manage competing priorities.
• Committed to maintaining the highest standards of safety, quality, and customer service.
• Passionate about continuous improvement and operational excellence.

Company Information

Sofina Foods isn't just a food company - It’s a place to build your future.

With a team of over 13,000 people across 40 sites in Canada and Europe, we're passionate about delivering quality meats and seafood products to consumers around the world.
Join a company where innovation, sustainability, and customer satisfaction drive everything we do. At Sofina, you’ll grow your skills, make a real impact, and work with responsibly sourced products from more than 50 protein sources across five continents.

Our vision is bold: to be the most successful food company in the world. If you’re looking for a rewarding career in the food industry, there’s a place for you at Sofina Foods.

Country Code

GB

Why Sofina Foods?

This is an opportunity to take ownership of a key operational area within a leading food manufacturing business. You'll have the chance to influence site performance, lead an established team, and play a vital role in delivering products that meet the highest standards of quality and customer satisfaction.

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Schedule

Monday to Friday

Additional Benefits

Company Pension Scheme, Enhanced Sick Pay

Salary

Competitive Salary

Equal Opportunities

Sofina Foods is proud to be an equal opportunities employer. We’re committed to building a diverse and inclusive workplace where everyone feels valued and respected.
We welcome applications from people of all backgrounds and experiences – regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Your Key Responsibilities

The High Risk Service Manager will be responsible for leading operational performance within the high-risk service area, including:

• Managing the High Risk Service and Further Processing operation to deliver production, quality, safety, and service objectives.
• Ensuring full product traceability and stock rotation processes are maintained across production areas.
• Leading and developing teams to achieve operational targets while maintaining high levels of engagement and accountability.
• Planning and implementing operational strategies that maximise efficiency while maintaining compliance with food safety, quality, and legislative requirements.
• Working collaboratively with Planning, Technical, Engineering, and Operations teams to achieve site objectives and customer expectations.
• Driving continuous improvement initiatives to enhance productivity, reduce waste, and improve overall operational performance.
• Maximising equipment utilisation and ensuring resources are effectively managed to minimise downtime.
• Monitoring operational performance and implementing corrective actions where required to achieve targets.
• Ensuring compliance with all Health & Safety, Food Safety, Environmental, and Quality standards.
• Managing employee performance, attendance, disciplinary, and grievance matters in line with company policies.
• Supporting the delivery of site-wide improvement projects and operational excellence initiatives.
• Promoting a positive culture focused on safety, quality, teamwork, and continuous improvement.

Summary

Lead a Critical High-Risk Food Production Operation and Drive Operational Excellence