Instructional Designer

Overview

Under the direction of the Organizational Development Manager, this position: designs anddevelops innovative and engaging eLearning and Instructor-Led Training (ILT) courses;administers training courses to Partnership HealthPlan of California (PHC) staff; and performsother duties as assigned.

Responsibilities

Designs and develops innovative and engaging eLearning and Instructor-Led Training (ILT) courses, with duties including but not limited to:

• Develops/updates curriculum, training materials, videos, and guides using appropriate instructional design modalities and theory.
• Works alongside subject matter experts (SMEs) at all levels of the organization to ensure delivery of accurate and timely content.
• Works with and leads SMEs through group facilitation to gather course content, then designs, develops, and implements classroom and eLearning trainings.
• Writes behavioral objectives, tests, training methodology, and course materials using instructional design theories and modalities.
• Applies alternative training mediums and methods (self-study, online, blended, simulations) to increase training effectiveness and to accommodate distance learning, learning style, and cultural differences.
• Works with internal departments to conduct performance and needs analysis for identification of training needs using performance consulting techniques and tools.
• Collaborates with internal departments for development of training programs that support business initiatives.
• Coordinates and/or delivers training programs, using appropriate instructional methods, techniques, materials, and equipment.
• Develops tools to evaluate and measure training effectiveness.
• Modifies training curriculum, as appropriate, based upon the results of training effectiveness metrics and quality review results.
• Designs content utilizing principles of design with a very strong focus in organization/layout of information.
• Designs eLearning modules, training materials, videos, and guides with an eye for professional aesthetic design and focus on the overall user experience of each course.
• Coordinates with the HRIS Administrator to post and update course materials, evaluations, and other resources, as needed.

Responsible for administering training courses to PHC staff, with duties including but not limited to:

• Designs, delivers, and/or coordinates ILT or eLearning training initiatives, in partnership with other Training & Development (TD) staff, using appropriate instructional methods, techniques, materials, and equipment.
• Follows ADDIE model or similar instructional design process on all training projects.
• Modifies training programs, as appropriate, based upon the results of training effectiveness metrics and quality review results.
• Identifies and accommodates, where possible, special training needs.
• Travels to regional offices to deliver training, as needed.

SECONDARY DUTIES AND RESPONSIBILITIES

• Develops and maintains training project plans for developed courses; reviews trainings routinely to update and revise, as needed.
• Evaluates and monitors training participants’ results and provides participants and management with data and feedback on individual performance.
• Backs up the HRIS Administrator on LMS Administration, as needed.
• Performs other duties or special projects as assigned.

Qualifications

Education and Experience

Bachelor’s degree or equivalent training experience in instructionaldesign, computer science, engineering, business administration, orrelated field experience; minimum of three (3) years of experience indesigning, developing, and delivering in-person and online trainingcourses; or any combination of education and experience which wouldprovide the required knowledge, skills, and abilities. Experience workingin a health care setting strongly preferred. Certification in instructionaldesign or performance consulting strongly preferred.

 

Special Skills, Licenses and Certifications

Working knowledge of and expertise in the operation of general officeequipment including personal computer and computer softwareprograms such as Windows-based tools and applications, MS Word,Excel, PowerPoint, and Outlook. Knowledge of instructional design bestpractice models, adult learning theories, and behavioral-based learningobjectives is required. Knowledge and experience with eLearning toolsand internet technology, including in-depth proficiency in MSPowerPoint, Articulate Storyline, Camtasia, or other rapid eLearning andvideo development software/tools is required. Knowledge andexperience with Adobe Flash is a plus. Knowledge of the CaliforniaMedi-Cal program or M