Manager, Collections

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

This position oversees the centralized collections process for US and Canada businesses with team, dunning notices, automatic dialers and heavy branch interaction.  

Key Performance Indicators 

• Days Sales Outstanding (DSO)

• Positive Customer experience during dunning process

• Increased productivity and cost savings

Principal Duties and Responsibilities

• Recommend and oversee development of action plans to address collection issues

• Design and lead implementation of processes and other improvement measures for Collections operations

• Establish and implement new solutions based on detailed analysis and validation of processes

• Set KPIs and manage team to target goals

• Provide KPI’s update weekly for each team to Senior Leadership

• Publish internal monthly reports summarizing results to operational management in a timely manner and in a useful format to aid in understanding of A/R status.

• Team Building Skills – able to manage a Collection team efficiently

• Develop training strategy and materials for Collections team 

• Provide innovative solutions for automation in information processes

• Facilitate Weekly Meetings and Annual Meetings

CANDIDATE SUMMARY

Required Experience

• 5 to 7 years experience in Credit & Collection required

• Strong Computer Skills – Advanced Microsoft Excel or Google Sheets experience required

• Experience managing collection function and working cross-functionally

• Understanding of credit reporting systems (e.g., Dun & Bradstreet/Equifax)

• Experience with credit worthiness assessment, credit line assignment

• Strong Customer Service Skills

• Excellent Written and Verbal Communications

• Able to work independently in a Challenging Environment

• Previous managerial/leadership experience; medium to large team experience preferred

• Prior experience with pest control industry a plus

Required Leadership Traits and Characteristics

• Coach, develop, manage and motivate colleagues

• Calm, organized and optimistic in a dynamic work environment

• Manage and make sense of large volumes of data to understand trends and identify opportunities

• Manage key milestones to achieve organizational commitments and results

• Inspire colleagues to high levels of performance keeping focus on competency, collaboration and accountability

• Create a positive work environment

• Foster relationships with internal and external customers to meet or exceed goals

Formal Education, Qualifications or Training

• BS/BA in accounting/finance or equivalent experience required

Base Pay Range: $85,600 - $111,200 / year


While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

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