Senior Product Manager, Health and Wellness Vision Center Experience

Position Summary...

What you'll do...

Walmart is on a mission to help people live healthier lives by providing best-in-class, accessible, and affordable human-centered care to our associates and the communities we serve. Our strategy is to be an integrated, omnichannel healthcare organization that leverages data, technology, design, and our unique assets to improve engagement, health equity, and outcomes.

Our eyes are our windows to the world. They help us learn, express ourselves and know what’s up ahead. When we can really see, we can reach our true potential and experience the world to its fullest. At Walmart, we believe a quality vision care and eyewear experience should be easy, affordable and accessible for everyone. Through our 3000+ store locations and thousands of talented opticians and optometrists, and our eCommerce channel we are innovating the shopping experience like never before. And we want you to be a part of it! Do you like creating something that has never been done before? Does helping customers find their unique pair of glasses that reflects their fashion, health and identify sound like a lot of fun?  Come join a tight knit team creating customer strategies that will drive brand new core services and features that put the customer front and center in their health and wellness journey.

What you’ll do:

Our Vision Center stores support their local communities with services that sell both glasses and contacts. We are rapidly innovating in this space to improve customer and associate satisfaction, deliver a high level of clinical quality and streamline the experience. This role will build upon the current associate tool foundation by reimagining the platforms that power our existing solutions and better connecting them to our digital ecosystem. Key responsibilities include:

• Define a vision for your products using competitive analysis, associate feedback, customer research and company goals.
• Collaborate closely with stakeholders from across the business including opticians, legal/compliance, merchandising, training and many others to identify associate/customer problems that guide compelling solutions
• Develop product strategy for key retail functionality leveraging enterprise platforms, tools and systems to create a competitive offering while providing speed to market
• Develop and evangelize product roadmaps, and gain buy-in from executive leadership
• Champion data and insights. Define crisp key metrics, hypothesize, build, measure and learn to continuously inform the product direction
• Hypothesize, build, measure, and learn to continuously inform the product direction.
• Work alongside user research, design, and engineering teams to turn high level requirements into tightly defined technology solutions and actionable deliverables
• Drive day-to-day progress with your team by keeping requirements documents up to date and the backlog continuously groomed
• Help build out our omni platform for optical retail by collaborating closely with enterprise teams in areas such as item catalog, search, returns and payments

Qualifications:

• Experience writing product requirement documents (PRD), detailing UX requirements, writing user journey definitions, and detailing high level design requirements using tools such as JIRA and Confluence
• Experience analyzing customer impact to measure Net Promoter Score, Retention, Loyalty, and Churn using one of the following: Adobe Analytics, Tableau, or Google Analytics
• Demonstrated knowledge of client-side architecture and development processes including UX, Technical Development, Systems Architecture, Quality Assurance Testing and Release
• At least 2 years experience in building product capabilities where a reta