Customer Service Representative

Harris Plumbing, Heating, Air, & Electrical is a growing, full-service residential plumbing company located in South Jersey Locally-owned and operated, our team provides homeowners in the Tri-State with 5-star residential home services, all delivered through a proven, customer-focused service system.

Harris is currently in search of an experienced Customer Service Rep!

THE RESPONSIBILITIES:

• Provide 5-star customer service every day. After all, without helping people we do not exist
• Accurately enter client information and to convert incoming calls into booked opportunities
• Take pride in the quality of work you create
• Communicate with our clients via electronic formats, live chat, portals, and email
• Manage clients satisfaction, with happy calls, cards and responding to reviews
• Be apart of a team where you are empowered to share ideas to improve processes and the customer experience
• Take ownership of each clients satisfaction from start to finish
• Have a great attitude and be willing to learn and grow every day

THE QUALIFICATIONS:

• Strong verbal and written communication skills
• Proficient typist and easily adapt to new software applications
• Great attention to detail and accuracy
• Self-motivated individual who enjoys winning as a team
• Optimistic, enthusiastic, and people-centric focus
• Great problem-solving skills and ability to collaborate

Job Type: Full-time

Salary: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Work setting:

• In-person

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person