Senior Business Program Analyst (US)

Work Location:

United States of America

Hours:

40

Pay Details:

$68,640 - $112,320 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Sales & Customer Distribution Support

Job Description:

The Retail Performance Analyst leads the development and implementation of business-specific and/or enterprise-wide reporting and performance analytics including design, development, implementation, monitoring and resolution of issues for the Integrated Sales & Advice Team. May also be responsible for providing follow-up support to key stakeholders as well as measuring the effectiveness of various retail programs and initiatives.

Depth & Scope:

• Works independently as the subject matter expert and may coach and educate others
• Oversees and/or independently perform tasks from end to end
• Applies expert knowledge of policies, processes, procedures, systems, concepts and operating standards to drive unit or team performance
• Executes on more complex and/or non-standard requests
• Recommends and implements solutions within own area of responsibility
• May need to coordinate / integrate work with other areas as needed
• Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
• Requires specialized and/or advanced technical / business / function knowledge for areas supported
• High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
• Represents the group as the lead or subject matter expert on projects / initiatives and/or at meetings across the organization

Education & Experience:

• Undergraduate degree and/or
• 5+ years relevant experience
• Proficient knowledge of multiple business program and delivery disciplines, strategy development, consulting principles, lines of businesses supported, banking industry, and product/customer markets
• Knowledge of current and emerging competitor and market trends
• Knowledge of risk management environment, standards and regulations
• Ability to manage a budget and work within the constraints of that budget
• Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
• Ability to communicate effectively in both oral and written form preferred
• Ability to work collaboratively and build relationships preferred
• Skill in using analytical software tools, data analysis methods and reporting techniques preferred
• Ability to exercise sound judgement in making decisions
• Ability to communicate effectively in both oral and written form
• Ability to work collaboratively and build relationships
• Skill in using analytical software tools, data analysis methods and reporting techniques
• Ability to work successfully as a member of a team and independently preferred
• Skill in using computer applications including MS Office
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Ability to work successfully as a member of a team and independently
• Ability to handle confidential information with discretion

Customer Accountabilities:

• Supports development and execution of diverse programs, implement and develop activities, tools and programs for businesses, and support business sales/service strategy and management activities
• Provides expertise and guidance on programs and related reporting
• Works closely with various partners, and external service providers (where appropriate) to resolve issues, streamline processes and implement solutions that enhance the customer/employee experience
• Monitors any involved service providers to ensure agreed upon service levels are consistently achieved, and contracts are current
• Keeps abreast of legislative developments related to the operational