HRO Payroll Tower Lead – Senior Manager – English – Remote Romania

Ready to shape the future of work?  
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  
 
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  
 
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of the HRO Payroll Tower Lead  – Senior Manager – English – Remote Romania 

The Manager coordinates on a regional level, the relationships with internal and external stakeholders, audit, and local and national government agencies as well as 3rd party vendors related to payroll and data processes. Should be a professional with experience leading scaled operations in the HRO field. 

Responsibilities 

• End-to-End Payroll Ownership: Oversee the full payroll process with accountability for service quality, timeliness, and compliance. Ensure process consistency, manage upstream/downstream dependencies, and maintain alignment with HR operations. 

• Stabilization During Transition Phase: This project is currently in a critical transition period. The Tower Lead plays a pivotal role in stabilizing payroll operations, resolving inherited issues, and bringing visibility and structure to delivery. 

• Client Trust & Service Recovery: As a key client-facing role, the Tower Lead is instrumental in rebuilding client confidence through proactive communication, issue ownership, and visible improvements in service performance. 

• Cross-Functional Process Understanding: Leverage deep operational knowledge of payroll and its interdepende