Fraud Prevention & Detection Strategies Executive

About this role:

Wells Fargo is seeking a Fraud Prevention and Detection Strategies Executive...

In this role, you will:

• Provide vision and set direction for Wells Fargo’s fraud prevention and detection strategies, which manage fraud mitigation capabilities across Wells Fargo’s largest businesses, including Consumer and Small Business Banking, Credit Cards, Wealth and Investment Management, etc.
• Partner across multiple business groups to define and execute against Wells Fargos fraud risk appetite while creating an exceptional customer experience.
• Build and leverage cutting edge fraud management capabilities to deliver efficiencies and reduce unnecessary customer friction.
• Lead a team of approximately 180 leaders and experienced professionals to deliver against business objectives, including fraud losses, operational expenses, and customer experience targets.
• Represent Wells Fargo Fraud and Claims Management to senior leaders within the organization, external regulators, and external parties (payment networks, other financial institutions, etc.)
• Collaborate with individual teams, innovation experts, peers and senior leadership to deliver against business objectives
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of fraud claim investigations or policy violations, risk management, or compliance experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years management experience

Desired Qualifications:

• Experience leading fraud prevention and fraud strategy teams
• Subject-matter expertise in fraud prevention, detection, and recovery processes
• Proven leadership skills in identifying, developing, and articulating strategic plans.  And then translating these strategic plans into team objectives and action plans
• Proven and demonstrated leadership skills including relationship building, partnering and collaborating with clear ability to influence, gain buy-in and negotiate with a diverse group of business partners/stakeholders including senior management
• Demonstrated experience in balancing fraud risk, operational expense, and customer experience objectives.
• Ability to identify investment needs driven by anticipated shift in the fraud environment across the industry
• Demonstrated knowledge of key industry vendors, stakeholders and policy bodies that drive industry strategy
• Proven success recruiting, inspiring, developing, coaching and motivating team members through balanced leadership with a focus on team member engagement and retention and performance management
• Experience working with and onboarding vendor capabilities.
• Experience interacting with regulators and external parties (e.g. card networks)

Job Expectations:

• Travel as needed

Job Description - Additional Language

As the Head of Fraud Prevention and Detection Strategies at Wells Fargo, you will lead a team of ~180 professionals who are critical in enabling Wells Fargo's safe growth while also protecting customers and the company from fraudsters. You will be expected to:

• Lead with Impact: Guide a team of approximately 180 fraud experts to develop safe and seamless products in partnership with business units, enable safe growth for the company, while also improving fraud detection and prevention capabilities and strategies to minimize customer disruption while maximizing fraud prevention on tens of billions of transactions across Wells Fargo each year.
• Innovate for the Future: Partner across the organization to identify and develop next generation fraud screening capabilities/strategies, with an emphasis on leveraging AI driven capabilities.
• Collaborate Across the Organization: Partner with various stakeholders, including product owners, line of business product groups, customer service, digital, and technology teams, to deliver complex solutions that meet business objectives.
• Engage with Senior Leadership: Given the criticality of fraud management at Wells Fargo (including its enablement of safe growth, and customer/financial impacts), there will be consistent engagement with senior leadership, including members of the Wells Fargo operating committee.
• Represent Wells Fargo Fraud: As the head of Fraud Prevention and Detection Strategies, you and your team will represent Wells Fargo fraud to a variety of external stakeholders and partners, including regulators, vendors, networks, and associations.
• Build a Talented Team: