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Sr. Director, Global CoE Standardization Lead

Role Description
Salesforce Professional Services delivers high-impact, strategic programs that drive transformation for our customers. Within the Professional Services CoE, our mission is to define a global gold standard for how large-scale programs are shaped, scoped, and governed.
We are building a model that is not only consistent and scalable, but also ready for an AI-driven, agent-enabled future of services delivery.

We are looking for a leader who will act as the architect of our global services model.

In this role, you will:

• Define and own the global standards and rules for scoping, estimation aligned with bid metrics, and contract design

• Build a modular, configurable core model that can be applied consistently across all programs over $1M

• Replace fragmented, ad-hoc solutioning with a predictable, scalable, and AI-enabled delivery approach

• Single point of contact for field feedback for process or methodology improvements 

You will lead a continuous improvement cycle (“shape to learn”), working closely with:

• AI agents

• Solution advisors

• to ensure our model evolves based on real deal and delivery insights.

• Your Impact

• Define the Global Core

• Establish standard program patterns, workstreams, and control points across:

• Transformation programs

• Multi-cloud implementations

• Agentic / AI-led solutions

• Custom builds

• Lead the Agent Ecosystem

• Define how AI agents are used in:

• Scoping

• Estimation

• Decision support

• Ensure outputs are consistent, reliable, and aligned to global standards

Establish Governance - Design and enforce a global methodology that ensures:

• Consistency

• Quality

• Risk control

• Build processes that are scalable and easy to adopt

Drive Continuous Learning

• Create a feedback loop from DAM network

• Improve estimation, staffing, and delivery models based on actual outcomes

Build a Global Network

• Partner with CoE advisors across AMERS, EMEA, and APAC to build a network of “design partners” from the field 

• Ensure standards are applied globally and adapted locally where needed

Act as a Strategic Leader

• Align executive stakeholders

• Drive adoption of the model across the field

• Represent the CoE in key internal and external forums

Cross-Functional Collaboration
You will work closely with peer organizations to ensure standards are practical, adopted, and continuously improved:

• GDC (Global Delivery Centers):

• Align global standards with delivery realities. Ensure models are executable at scale and incorporate offshore delivery patterns.

• Collaborate with product and industry practices to ensure standards reflect real solution patterns across all clouds and domains.

• Integrate new tools, accelerators, and AI capabilities into the core model to continuously improve how we scope and deliver.

• Align on risk,compliance, and approval frameworks to ensure global standards are enforced consistently without slowing down the business.

Minimum Requirements

• 10+ years in enterprise architecture, consulting, or professional services leadership

• Experience working with global delivery teams across regions and time zones

• Strong understanding of Salesforce ecosystem, including Agentforce, Data Cloud, AI-driven orchestration

• Proven abili