Director, Technology Transformation, Services

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technology Transformation, Services

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

The Director of Technology Transformation will drive strategic modernization of the company’s technology landscape, ensuring scalable, efficient, and innovative solutions that support business objectives. This role requires deep expertise in enterprise architecture, engineering leadership, and agile product development, coupled with a strong ability to influence and lead cross-functional teams through complex change initiatives.

A consulting background is highly preferred, as the role demands strong problem-solving, stakeholder engagement, and advisory skills to drive transformation at both technical and business levels. The ideal candidate will have experience working in top-tier technology consulting or digital transformation roles, helping enterprises navigate large-scale modernization programs.

Role
Technology Strategy & Architecture:
• Define and execute the enterprise technology transformation strategy, ensuring alignment with business objectives.
• Establish and oversee modern, scalable architecture frameworks (cloud-native, microservices, event-driven architecture).
• Drive the adoption of emerging technologies while ensuring long-term sustainability and business enablement.
• Develop governance models to ensure technical and business alignment across stakeholders.

Engineering & Agile Product Development:
• Lead engineering transformation efforts, implementing modern software development and DevOps best practices.
• Embed agile methodologies to drive innovation and speed in product development.
• Drive adoption of modern engineering practices, including test automation, CI/CD, API-first design, and DevSecOps.
• Partner with product management teams to define technology roadmaps and align engineering with business needs.

Consulting, Advisory & Change Leadership:
• Act as a strategic advisor to senior business and technology leaders, leveraging prior consulting expertise.
• Lead large-scale technology change initiatives, ensuring seamless execution across business and IT.
• Influence C-suite executives, business stakeholders, and technical teams to align technology investments with strategic priorities.
• Provide thought leadership on industry trends, competitive landscapes, and disruptive technologies.
• Develop frameworks for measuring success, ROI, and adoption of transformation initiatives.

Governance, Security & Compliance:
• Ensure all transformation initiatives adhere to security, compliance, and regulatory requirements.
• Establish robust data governance, API management, and platform engineering strategies.
• Promote cybersecurity best practices across architecture and engineering functions.

All About You
• Established experience in technology leadership roles, with a strong focus on enterprise architecture, engineering, and agile product development.
• Prior experience in technology consulting, digital transformation, or advisory roles within top-tier consulting firms (e.g., Accenture, Deloitte, McKinsey, BCG, PwC, Capgemini, or similar).
• Proven expertise in enterprise architecture principles, cloud computing (AWS/Azure/GCP), microservices, and modern integration patterns.
• Experience driving technology transformations for large enterprises, including operating model design, cloud migration, and platform modernization.
• Strong background in software engineering, DevOps, and continuous delivery (CI/CD).
• Deep expertise in agile transformation and scaling product development teams.
• Excellent stakeholder management and communication skills, proven ability to influence C-level executives.
• Demonstrated ability to drive complex technology change initiatives at scale.
• Strong knowledge of cybersecurity, compliance, and regulatory frameworks.

Preferred Qualifications:
• Experience in digital transformation within large enterprises or fast-