Regional Director

Position: Regional Director
Department: Clinic Operations
Supervisor: Vice President of Operations

Position Summary:

The Regional Director of Operations is responsible for providing strategic and hands-on leadership across multiple orthopedic clinic locations within the assigned region (Cypress, South, Citrus, and Palm). This role serves as the key operational liaison between clinic leadership, physicians, and senior administration ensuring alignment with organizational goals, optimal clinic performance, and a superior patient experience.

The Regional Director will oversee all aspects of daily operations including staffing, financial performance, patient access, and provider scheduling. Acting as a “boots-on-the-ground” leader, this individual will routinely rotate through each clinic to mentor managers and frontline teams, identify workflow inefficiencies, and implement process improvements that drive growth and operational excellence.

The Regional Director will meet with physicians quarterly to review clinic and surgical volumes, discuss revenue and performance trends, and proactively address operational areas of opportunity. This role requires an analytical, collaborative, and visible leader who can represent the organization’s values while maintaining accountability, engagement, and high standards across all sites.

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or related field required; Master’s preferred.
• Minimum 5-7 years of progressive leadership experience in multi-site clinical or physician practice operations.
• Proven ability to lead, mentor, and develop clinic managers and cross-functional teams.
• Strong understanding of healthcare operations and financial metrics, including patient volume, scheduling templates, and clinic/surgical productivity.
• Skilled in physician relations with experience conducting performance and volume reviews.
• Analytical thinker with the ability to identify trends, resolve workflow inefficiencies, and drive performance improvement.
• Excellent communicator with a collaborative leadership style and “boots-on-the-ground” approach.
• Proficient in Microsoft Office Suite, EMR systems, and operational reporting tools.

Key Responsibilities:

Multi-Site Operational Oversight

• Manage daily operations of multiple orthopedic clinics and ancillary services within the assigned region (Cypress, South, Citrus, and Palm).
• Ensure consistency in workflows, policies, and performance standards across locations.
• Conduct regular on-site visits to assess operations, staff engagement, and patient experience.
• Maintain strong field presence serving as the visible face of operations across all regional clinics.
• Proactively identify and resolve operational challenges (e.g., scheduling templates, call volume trends, or patient flow inefficiencies).

Physician Partnership & Performance Review

• Meet quarterly with designated physicians to review clinic and surgical volumes, revenue performance, and staffing metrics.
• Collaborate with providers to ensure templates and schedules support patient access and provider productivity.
• Communicate physician feedback and operational updates to senior leadership in a timely, solutions-oriented manner.

Team Leadership and Development

• Supervise and mentor clinic managers, senior managers, and operational teams.
• Provide coaching, training, and performance evaluations to promote professional growth and leadership readiness.
• Partner with HR to support recruitment, retention, and succession planning within the region.

Financial Management

• Monitor KPIs such as patient volume, diagnostic imaging utilization, and clinic profitability.
• Oversee budgeting, cost control, and financial performance of assigned regional clinics.
• Report monthly profit and loss statements to the VP of Operations and provide insight on key trends.
• Identify opportunities for cost savings and operational efficiencies through data-driven decision-making.

Patient Experience & Service Optimization

• Track and improve patient satisfaction scores across the region through engagement and service recovery initiatives.
• Ensure standardized procedures for scheduling, intake, and follow-up across all sites.
• Address escalated patient or provider concerns promptly and effectively.

Operational Reporting & Accountability

• Serve as the primary point of contact for regional updates