Customer Success Manager

At Chime, we're passionate about creating products that help people Unlock Financial ProgressTM. We’re a financial technology company, not a bank*, founded on the idea that basic banking should be helpful, transparent, and fair.

At Chime Enterprise, we extend this mission to the workplace. We partner with forward-thinking employers across the U.S. to provide them with proven solutions to drive engagement, productivity, and organizational success within their teams. Our enterprise suite of products helps employers support their employees at any point in their financial journeys, creating a more financially healthy and engaged workforce, empowering them to own the long-term value of their work and achieve their financial goals. 

We are a dynamic team of innovators driven by our mission. Joining Chime Enterprise means being part of a fast-moving startup culture within the larger organization at Chime, offering room for bold experimentation, big decisions, and exciting growth opportunities. We’re revolutionizing the future of work and unlocking potential for both employers and employees alike—want to join us?

About the role

We are seeking a dedicated and experienced Customer Success Manager to join our dynamic team. In this role, you will play a crucial part in ensuring the success and satisfaction of our valued clients. Your primary responsibilities will include client retention, satisfaction, onboarding, and maintaining strong relationships across our client base. You will work closely with various teams within the company to deliver exceptional service and support.

This role is required to be in office five days a week.

In this role, you can expect to

• Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition and comprehensive understanding of our products and services.
• Client Engagement: Proactively engage with clients to understand their needs, address concerns, and ensure ongoing satisfaction and retention.
• Benefit Communication: Create and deploy an intensive benefit communication plan to drive program enrollment.
• Metrics Monitoring: Monitor client enrollment and engagement metrics, providing regular reports to internal and external stakeholders, while identifying opportunities for improvement.
• Relationship Management: Own and nurture relationships with assigned clients, acting as their main point of contact and advocate within the company.
• Cross-Functional Collaboration: Work closely with sales, operations, marketing, and product teams to address client needs, escalate issues when necessary, and advocate for product enhancements based on client feedback.

To thrive in this role, you have

• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar position.
• Strong interpersonal skills with the ability to build rapport and trust with clients.
• Excellent communication and presentation skills, both written and verbal.
• Ability to prioritize, multitask, and manage time effectively in a fast-paced environment.
• Analytical mindset with the ability to interpret data and trends.
• Experience working in a cross-functional team environment.
• Familiarity with CRM software and customer success tools is a plus.
• Bachelor’s degree.

The base salary offered for this role and level of experience will begin at $66,400 and up to $83,200. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

Why Join Us?

• Opportunity to work with a passionate team dedicated to client success and innovation.
• Competitive salary and benefits package.
• Career growth and development opportunities in a rapidly expanding company.
• Collaborative and inclusive work environment where your ideas are valued.

A little about Chime

At Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference.

We created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their mo