Transformation Process Designer

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.   Transformation Process Designer   Why We Have This Role   At Qualtrics, we understand that our operations' efficiency directly impacts our success. The Six Sigma Process Expert will be instrumental in driving transformative process improvements across our organization, including overhauling our Lead to Cash process. This role will tackle core SaaS software integration issues, enhance data foundations, and foster cross-functional collaboration among teams including IT, Sales and Finance. Your expertise will empower teams to work more effectively together, making a lasting impact on how we operate.   How You'll Find Success

• Process Design Champion: You will act as a catalyst for transformational change by identifying, sizing, prioritizing and overseeing programs to eliminate inefficiencies, and implement experiences that will not only solve problems but deliver delightful end user experiences.
• Effective Change Management & Communication: Strong verbal and written communication skills are essential to convey complex ideas clearly, motivate behavioral changes, and gain buy-in from diverse stakeholders, including senior leadership.
• Stakeholder Management: Adept in building and maintaining relationships with diverse stakeholders, including executives, team members, and external partners, and influencing to ensure alignment to strategic priorities and goals.
• Results Oriented: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
• Strategic Thinking: Capacity to develop and articulate a clear vision, set strategic objectives, and devise actionable plans to achieve them while adapting to changing circumstances.
• Agile Problem-Solver: Consistently employing creative solutions and critical thinking to leap frog improvements and overcome obstacles.
• Risk Management: Proven track record of proactively identifying, analyzing, and resolving issues and risks that may arise during a transformation.

How You’ll Grow

• Executive Exposure: Exposure to C-suite interactions and decision-making
• Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
• Process Improvement Educator & Mentor: Opportunity to help champion implementing and scaling process improvement for the company, coaching and training internal stakeholders to drive functional level change and improvements.

Things You’ll Do

• Drive E2E Process Design Implementation Excellence: Lead transformational complex inter-dependent programs simultaneously, including building process design from scratch while implementing new QTC SaaS software and integrating complex data migrations. Overhaul process design to transform the organization to deliver best-in-class efficient workflows and program management practices across all stakeholder teams.
• Accelerate Change Management: In parallel to process design overhaul and continuous improvement efforts, develop and implement change management strategies and training programs for stakeholders, ensuring smooth transitions and high adoption rates of new processes.  Build compelling arguments to inspire stakeholder engagement and behavior change.
• Foster High Performing Teams & Collaboration: Champion cross-functional teamwork and integration strategies, helping to break down silos and promote shared goals among teams.<