Senior Manager, eCommerce and New Loyalty Partnerships

JOB SUMMARY

As a member of the Global Technology team, the Senior Manager, eCommerce and New Loyalty Partnerships is responsible for supporting a full-stack creation and/or modernization of an eCommerce site, as well as supporting the implementation of new Loyalty partnership platforms. This role will collaborate with business partners and technical teams to maintain a well-groomed and prioritized product backlog of features to include refined user stories with solid technical solutions that are ready for development. In addition, this role will support the Director in tracking and communicating the overall status of the backlog and reflect changes in business priorities.

The Senior Manager, eCommerce and New Loyalty Partnerships will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving for eCommerce.

CANDIDATE PROFILE

Education and Experience

•   4-year degree from an accredited university, preferably in a technology and business discipline or equivalent combination of education and experience. 
•   6 years’ experience in the business, sales and marketing, management operations, eCommerce, or related professional area
•   Experience with or knowledge of Agile/Scrum software development practices preferred
•   Experience with SAFe
•   Experience with Jira and Confluence
•   Skilled at translating business needs into technology requirements
•   Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
•   Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, functional technical feasibility, define requirements, and translate functional requirements to technical developers for implementations
•   Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines

CORE WORK ACTIVITIES

Functional Product Owner 
•   Maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development
•   Help refine new product features and optimizations of existing ones, and incorporate them into the product backlog
•   Support the refinement of eCommerce product requirements and development of the product roadmap
•   Clearly present the internal customer’s scope to impacted product and technical teams through high-level presentations and use cases
•   Coordinate with support teams for defect resolution

Demonstrating and Applying Discipline Knowledge 
•   Provides product expertise and support to persons inside and outside of the department
•   Demonstrates knowledge of job-relevant issues, products, systems, and processes
•   Demonstrates knowledge of function-specific procedures
•   Keeps up-to-date technically and applies new knowledge to job

Additional Responsibilities 
•   Proven ability to lead and work with cross-functional teams in support of specific business priorities
•   Ability to solve problems quickly, think strategically, and drive data-driven decision making
•   Ability to simultaneously manage multiple projects and aggressive timelines
•   Strong interpersonal skills and success in cross-functional relationship-building at all levels, ability to drive consensus through influence and fact-based approach
•   Effective written and oral communications skills with sensitivity to global communication needs
•   Thrives in a fast-paced, entrepreneurial environment
•   Demonstrates self-confidence, energy, and enthusiasm in leading and influencing teams
•   Proficiency in Office software products and digital collaboration tools

 

MANAGEMENT COMPETENCIES 
Leadership
•   Adaptability – Maintains performance level under pressure or when experiencing changes or challenges in the workplace. 
•   Communication: Conveys information and ideas to others convincingly and engagingly through various methods.
•   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from various sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
•   Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
•   Strategy Development - Develops business plans by exploring and