External Affairs Information Manager

Description

Position Title: External Affairs Information Manager

FLSA Classification: Full-Time; Exempt 

The Country Music Hall of Fame® and Museum External Affairs Division

Company Overview: Located in the heart of downtown Nashville, the Country Music Hall of Fame® and Museum documents and interprets the history of country music—a musical genre and culture central to the identity of the city, the state, and the nation. Accredited by the American Alliance of Museums, the museum proudly combines subject expertise, ambitious research, and preservation of an unparalleled collection with expressions of creativity in music, art, and history. The museum collects artifacts that illustrate the evolving history and traditions of country music while providing diverse learning opportunities. The core exhibit follows the story of country music from its folk beginnings through its emergence as a commercial art form. Rotating exhibits examine a broad range of topics, from country classics to ultra-contemporary and emerging artists in the American Currents: The State of the Music exhibit. The museum owns Hatch Show Print, a letterpress print shop opened in 1879, and it operates Historic RCA Studio B, where Elvis Presley and many others recorded. 

What We Offer for Full-Time Staff: 

• Medical, Dental, Vision, Life Insurance Options
• Competitive Pay
• Paid Vacation and Sick Days
• Paid Holidays (13) and Floating Holidays (2)
• 401(K) with Up to 3% Employer Match
• Employee Assistance Program (Free Counseling and Legal Services)
• Eligibility for Public Service Student Loan Forgiveness 
• FREE 24/7 Downtown Parking and Transit Benefits
• Continuing Professional Offerings
• Complimentary Museum Admission (For Yourself, Family, and Friends)
• Reciprocal Partnerships with Local Venues (The Nashville Zoo, Dollywood Theme & Water Parks, National Museum of African American Music, tours at The Opry and The Ryman Auditorium, and more) 
• Up to 25% Discount in Retail Stores and Onsite Restaurant Venues
• Opportunities to Attend Exhibit Openings, Concerts and Special Events
• Employee Engagement Activities and Opportunities
• FSA and Dependent Care Options 
• Dog Friendly Work Environment
• Volunteering and Community Engagement Opportunities

Departmental Overview: The External Affairs department supports divisional operations and organization of Development, Education, and Communications and Marketing departments. This position will primarily work with the Development department, which oversees all philanthropy on behalf of the museum and stewards relationships of key organizational constituents; and the Education department, which expands the themes and music explored in the museum galleries through engaging audiences in a wide range of activities and programs. 

Position Overview: The External Affairs Information Manager provides administrative and data management to the External Affairs, Development, and Education departments. This position will manage essential processes supporting all aspects of the departments including Membership, Major Gifts, Grants, School Programs, Family Programs, Community Outreach, and Sponsorships. The position offers a mix of day-to-day maintenance tasks and ongoing project-based work. The External Affairs Information Manager will ensure accuracy and the highest level of customer service while maintaining confidential information and working in a high-volume, fast-paced environment. An experienced Tessitura professional will manage the departments’ use of the Customer Relationship Management (CRM) system, increase efficiency of the departments using technology, train department staff on functionality of the Tessitura CRM and work closely with other departments to ensure interdepartmental needs are met. This position reports to the Director of External Affairs Events and Administration.

Specific Job Duties:  

• Serve as the Tessitura super user and oversee its use for the External Affairs, Development, and Education departments.
• Liaison with IT department on Tableau reporting needs and the use of departmental Tessitura data within the Tableau environment. 
• Oversee the processing and reconciliation of all Development and Education department revenue with Accounting department.
• Maintain the integrity and accuracy of the data used by the External Affairs, Development, and Education departments, ensuring best practices for data entry are followed across the division. Conduct regular data review, audits, and standardization updates, and larger data cleanup projects in collaboration with the IT department.
• Provide scheduled and one-off reports, lists, and Tessitura extractions with divisional staf