HRIT Production Support Lead

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life:

• We are stronger as one: We collaborate across the enterprise, scale what works and act   decisively for our customers and partners.
• We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders.
• We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future.
• We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

Who You’ll Work With

The Information Technology organization is the technological foundation of our business and works in collaboration with our partners from across the company. The team drives technology and digital transformation, partners with business leaders to design and execute new strategies through IT and operations services and ensures the necessary IT risk management and security measures are in place and aligned with enterprise architecture standards and principles.

About The Role

The Human Resource Information Technology (HRIT) Production Support Lead will manage a cross-functional, multi-site team and oversee the production support and service management of the global HR applications portfolio. This role partners with HR and IT teams across the organization. The role will lead a vendor staffed HRIT managed service team. 

Responsibilities

• Set strategy to drive continuous improvement, increase operational performance and mitigate risk. 

• Drive key initiatives in the areas of employee experience, quality, cost, and service through continuous improvement; ensure consistency and standardization. 

• Manage HR technology related risks in partnership with the IT and Risk Management teams. Ensure compliance with all corporate and regulatory requirements. 

• Drive service improvement to our application user community by continually improving standards – SLA’s, governance, communications across the department. 

• Drive adoption of technologies and best practices to improve and streamline operations. 

• Support Strategic Initiatives, Projects, and Transformation activities. 

• Build and maintain constructive working relationships with Business Units, IT teams, audit and support services.  

• Manage ongoing internal and vendor relationships, ensuring SLAs are met and system updates are effectively managed. 

• Work closely with the Application Development team for the HRIT enhancement roadmap.  

• Act as the backup resource for the Application Development lead. 

Skills and Qualifications

• Previous experience in a similar role with understanding of HR information systems, related processes, services solutions, and in-depth expertise in HR information system technologies. Experience in Workday and Cornerstone would be preferable. 

• Strong leadership in working with offshore Manages Service provider(s) to ensure required level of service is obtained for application production support and enhancement activities.   

• Ability to blend previous experiences and make data-driven, fact-based decisions relevant to the current situation and business needs 

• Ability to work at the strategic level and then translate those ideas into tactical actions. 

• Ability to influence, create trust and build consensus at all levels of the organization.  

• Track record in being an HR application owner and meeting SOX, Data Privacy and other regulatory and compliance policies. 

• A proven track record of success and experience leading organizations, establishing and achieving KPIs across all operations’ activities, managing key processes and implementing best practices 

• 15+ years of experience working with high-profile complex projects, managing onshore and offshore resources 

• 15+ years of functional and technical expertise of Core HCM, Global Payroll, Benefits, Time and Absence, Compensation, Talent Management, Recruiting, Learning and Development. 

• Ability to work in a dynamic, constantl