Program Manager, Platform & Operations

Job Requisition ID #

Position Overview

We are looking for a dynamic Program Manager to lead cross-functional initiatives that enhance operational excellence, platform scalability, and user-centric design. This role involves communications, KPI tracking, operations, change management, and vendor management.

The ideal candidate combines a product-oriented mindset with operational rigor and communications excellence. They will manage platform enhancements that span internal tools and stakeholder-facing interfaces, ensuring exceptional user experience, engagement, and alignment with strategic goals. The Program Manager will manage projects and programs impacting internal and external stakeholders, emphasizing clear communications, agile operations, and measurable outcomes.

The Partner Success & Services Programs team aims to scale customer success motions and best-in-class services through our extensive Partner network, leading to increased account coverage, higher retention rates, and more loyal customers.

Responsibilities

• Program & Project Management: Oversee the design and execution of key operational programs across business units, develop and manage project plans and dashboards to track progress, and streamline workflows while establishing governance processes for consistency

• Communications: Create communication strategies to enhance program awareness and adoption, develop tailored messaging and updates for internal audiences, and collaborate with internal communications teams to maximize impact across channels

• Data & KPI Management: Establish and track KPIs to measure program success and optimize planning by maintaining infrastructure for program tracking, reporting, and collaboration

• Stakeholder Engagement: Build strong cross-functional relationships to guide teams through transformations and work collaboratively

• Operational Excellence: Identify process improvements, eliminate inefficiencies, and enable teams to scale effectively

Minimum Qualifications

• 5+ years of experience in program or project management roles, preferably in operations, communications, or tech/SaaS environments

• 5+ years of experience managing or building in Airtable or similar project/collaboration platforms (e.g., Smartsheet, Asana)

• Proven ability to develop communication plans, manage stakeholders, and influence cross-functional teams

• Experience in change management, business operations, and KPI reporting

• Excellent written and verbal communication skills; ability to distill complex topics into concise messaging

• Self-starter with a track record of leading programs autonomously and delivering results

Preferred Qualifications

• Airtable (advanced proficiency strongly preferred)

• Project management tools (e.g., Jira, Asana, Smartsheet)

• Communication tools (e.g., Slack, Confluence, SharePoint)

• Familiarity with Agile principles and frameworks

The Ideal Candidate

• You think like a systems designer and love building scalable solutions

• You're a natural communicator and thrive at connecting dots across teams and functions

• You have a passion for streamlining workflows and increasing clarity through process and structure

• You’re analytical and data-driven—comfortable translating metrics into actionable insights

• You have a change agent mindset—you're comfortable challenging the status quo and inspiring others to adopt new ways of working

• You value collaboration, clarity, and continuous improvement

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Le