Field Service Engineer - Remote /New Jersey

Sartorius has an exciting opportunity for a dynamic, self-motivated professional to help make an impact within our Field Service organization supporting the Lab Essential portfolio of products such as water systems, balances, and analyzers. This position will be supporting customers, with the majority located in New Brunswick, NJ. Territory includes NJ, PA, DE and MD with potential to travel to other states. The incumbent in this role will be a critical team member helping customers with installations, calibrations, maintenance, and repairs. If you want to expand your skill set while making a difference in the biotechnology industry, then please read on.

What you will accomplish together with us:

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safely manner and use field automation systems
• Follow all company's filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• In the event of an issue, you will assist with troubleshooting and analyzing any process failures that arise
• Build positive relationships with customers

​What will convince us:

• Associate degree or certifications in engineering or military training and 5+ years of proven field service experience
• 2+ years of proven field service experience, including experience with the calibration of balances and moisture analyzers
• Reside in or near New Brunswick, NJ.
• Open to traveling 50% or more overnight
• Able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills 
• Valid Driver's License and Passport
• Proficient with MS Office software, including Outlook, Word and Excel

We value:

• Ability to work flexible shifts and adapt to changing work schedule
• Lift items that weigh up to 55 lbs.  
• Familiarity with mobile tools and applications
• Excellent customer facing skills
• Excellent driving record 
• Self-starter and problem solver
• Identification with our core values: Sustainability, Openness, Enjoyment

Compensation is $75.000-$85,000 (depending upon experience and qualifications), plus an annual bonus and a car allowance.

What We Offer

As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP