Account Manager Clinical Solutions

Account Manager, Clinical Solutions

Do you enjoy building successful customer relationships?

Would you like to deliver a sales strategy that creates growth?

About our Team

Elsevier is the leading provider of medical information in the world providing over 25% of the world’s clinical content and serving over 20 million healthcare professionals. Our Clinical Solutions division is uniquely positioned to help our customers achieve success. We have a clear mission to use our evidence-based content to deliver better outcomes for patients. Across a complex care continuum and a diverse spectrum of care providers and patients, Elsevier offers solutions and services that help customers utilize and integrate content to improve professional practice, reduce care variability, engage patients, and promote a culture of quality, safety, and satisfaction – optimizing care delivery, the patient experience, and financial outcomes.

About the Role

We’re looking for a motivated, action-oriented, self-starter to manage existing customer relationships consisting of commercial pharmacies and pharmaceutical accounts. This role will be a remote position based in the continental United States with a territory encompassing the states West of the Mississippi and Puerto Rico.

As an Account Manager, you will partner with your accounts, calling on key stakeholders to measure and improve client satisfaction of our products, providing analysis of usage and metrics, identifying issues, developing strategies to mitigate issues, escalating appropriately and collaborating with Sales Executives assigned to the account. In this role, you will be responsible for providing excellent customer support and value-added services to ensure high retention and renewal rates of our customers. You will build and manage relationships to identify opportunities for sales of new and additional Clinical Solutions products.

Responsibilities

• Building and maintaining effective long-term relationships and a high degree of satisfaction with key senior-level decision makers and influencers at assigned customer accounts which may include major strategic customers.
• Exercising independent judgement with minimal supervision to develop strategies focused on customer retention, risk mitigation strategies, and renewal maintenance and growth.
• Identifying key contacts and decision makers within customer organizations to develop and maintaining relationships, understanding their key priorities and driving value for our customers via frequent Health Checks and Business Reviews.
• Achieving and increasing revenue targets per account by creating demand for Elsevier’s products.
• Serving as the main point of contact between potential customers and Elsevier.
• Advising and providing subject matter expertise on Clinical Solutions products based on the needs of key stakeholders.
• Collaborating with all internal stakeholders (e.g., legal, sales operations, finance, credit control, commercial and product) and cross-functional teams in support of customer satisfaction.
• Developing and maintaining proficient level of knowledge on commercially available Elsevier products.
• Performing effective product demonstrations remotely to promote, drive, and deliver on product strategies.
• Collecting and entering all customer information, accurately into assigned systems to provide accurate reporting and forecasting of renewals and assure all compliance procedures are followed.
• Monitoring and educating yourself on any changes in products and/or services as well as market trends for assigned accounts.
• Leading the negotiation of price and contract terms to ensure a win/win outcome for both Elsevier and the customer.
• Training new team members and provide input on progress to employee’s manager, occasionally.

Requirements

• Have a college education with a minimum 2+ years of successful Account Management, Project Management and/or Sales experience with a proven track record.
• Have some experience selling a technology-based product to hospitals or health systems preferred.
• Experience in a pharmaceutical environment like a commercial pharmacy or drug manufacturing company.
• Are adept at using CRM SalesForce.com + Microsoft Back-Office systems (Excel, Word, PowerPoint, Outlook, Teams).
• Able to think strategically and possess leadership skills and thrive in a fast-paced, deadline-driven environment.
• Are detail oriented, a logical thinker, and a good listener.
• Display desire to collaborate with teams to learn, share knowledge, design a strategy to solve problems and implement solutions.
• Are Self-motivated with a keen desire to learn, improve industry knowledge, and share insights with customers.<