Executive Director of Revenue Strategy and Portfolio Performance

Description

Location flexibility with availability to work remotely

Hospitality Starts Here

Welcome to The Indigo Road Hospitality Group (IRHG), where hospitality isn't just a job – it's a passion, a family, and a chance to build something extraordinary. Founded by Steve Palmer, we're redefining hospitality with an unwavering commitment to our guests and our team.

The Role

As the Executive Director of Revenue Strategy and Portfolio Performance you will apply your analytical and strategic planning strengths to successfully balance inventory and demand for all hotel revenue streams to maximize total hotel profit opportunities and guest satisfaction for the hotels assigned to you.

The  Executive Director of Revenue Strategy and Portfolio Performance has availability to work in the Home Office (Charleston, SC) but offers location flexibility with availability to work remotely. May be required to travel to new or existing properties. You will play a critical role in driving revenue strategy, creating sales funnels, new market penetration, and fostering genuine relationships with ownership to influence strategic execution.

Essential Functions and Responsibilities of the job include, but are not limited to:

• Responsible for driving total hotel profit optimization using a rational, disciplined decision-making process, while managing risk under current and anticipated market conditions.
• Lead strategic planning and collaborate with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms, Restaurants, Spas, and other revenue streams.
• Conduct weekly strategy meetings for assigned properties; discuss trends and sales tactics, review results from the previous meetings and determine action plans to maximize RevPAR for upcoming events and future dates.
• Assist the sales teams with pricing of groups and business transient accounts; conduct displacement analysis as needed to determine profitability.
• Effectively communicate a compelling Total Hotel Profit Optimization vision to all relevant property leaders.
• Ensure that all revenue statistic reports, including the financial statement, are accurate, consistent, and completed by the given deadlines.
• Leverage Revenue Management analytics, technologies, processes, tools, and training programs to optimize hotel profits.
• Create accurate short and long-term forecasts, achieving forecast accuracy across all profit streams.
• Lead top line projections in the annual budget process and produce revenue projections as required.
• Maximize room revenue contribution through a thorough understanding of all booking channels and management of inventory and rates therein.
• Optimize pricing, promotions, and availability strategies through definition and management of all rates, rate levels, stay restrictions and other tactics, which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Monitor relevant economic, market, and competitive set indicators to derive insight-led profit generation strategies.
• Direct and manage all channel distribution strategies. Manage relationships with OTA partners, keeping up to date on each partner’s distribution options and extranet maintenance to ensure optimal display of the hotel.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System “owner” for RMS, CRS (PMS), Rate shopping system(s), Travelclick products and hotel specific platforms. Responsible for data quality and system hygiene, following industry best practices, recommendations, and procedures.
• Oversees content management in all electronic channels, liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel, room brands, outlets and services are completed.
• Motivate, lead, coach and manage team members’ performance towards achieving exceptional guest service and employee satisfaction results.
• Uphold the Indigo Road Core Values and ensure they are living, breathing principles through daily interactions.
• Lead, train, and develop the revenue managers and analysts.

Requirements

Qualifications:

• Minimum 5 years Hotel Revenue Management experience of which at least 3 years was as a revenue manager in a multi-unit or resort hotel environment. Proven experience with total hotel profit optimization concepts, strategies, and processes.
• University degree preferably in economics, business, or hospitality management.
• In depth knowledge in the use of automated systems including but not limited to RMS, PMS, CRS, Channel Management Tools, Extranets, as well as Micr