Director Human Resources Technology and Shared Services

 

When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.

 

Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.

Job ID

2025-236128

JOB OVERVIEW

The Director Human Resources (HR) Technology and Shared Services is responsible for the strategic direction, optimization, and service delivery of Sunrise’s HR technology ecosystem and shared services operations. This position serves as the bridge between HR, business needs, and enabling technology and services. You will oversee HR systems (Human Capital Management (HCM), Applicant Tracking System (ATS), and related platforms), shared services delivery, and the HR budget to ensure efficient processes, high-quality service, optimized outsourced relationships, and a modern, engaging digital team member experience.

RESPONSIBILITIES & QUALIFICATIONS

Job Description

Essential Duties

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

HR Technology Strategy and Transformation

• Develop and execute a forward-looking HR technology roadmap aligned with business and people strategies.
• Drive continuous improvement, automation, and digital transformation to simplify processes and enhance the team member experience.
• Anticipate trends in HR technology and recommend innovations that enable a modern, data-driven, and scalable experience.

Systems Leadership & Governance

• Serve as the business owner for core HR platforms, including HCM and ATS.
• Oversee upgrades, releases, and system configuration, ensuring functionality meets organizational needs.
• Establish governance for data integrity, security, and compliance.

Shared Services Leadership

• Direct the HR shared services delivery model, ensuring timely and high-quality service to team members, managers, and HR partners.
• Develop standardized processes, tools, and metrics that increase efficiency and consistency.
• Establish, monitor, and report on service-level agreements (SLAs) and performance benchmarks.
• Evaluate service delivery continuously and implement improvements that drive operational excellence and enhance the team member experience.

HR Budget Management

• Develop, manage, and monitor the HR technology and shared services budgets.
• Ensure cost-effectiveness and financial stewardship of HR systems, vendors, and service delivery.
• Partner with Finance and HR leadership to forecast, track, and optimize overall HR budget.

Process Optimization and User Experience

• Partner with HR leaders to optimize processes such as recruiting, onboarding, talent management, and learning.
• Ensure accurate and comprehensive workflow documentation for all HR processes.
• Conduct gap analyses and design workflows that prioritize end-user experience.
• Drive change management strategies to support adoption and minimize disruption.
• Support HR reporting and dashboards, ensuring leaders have timely, accurate, and actionable data.
• Provide guidance on HCM data and serve as a trusted advisor on workforce analytics.

Vendor and Stakeholder Management

• Oversee relationships with HR technology and shared services vendors and consultants, ensuring service levels are met.
• Act as liaison between HR, Information Technology (IT), Finance, and business stakeholders to ensure alignment and integration of systems.
• Serve as a trusted advisor to HR leaders, translating business needs into system requirements and solutions.

Inspire and Lead a Team

• Lead, coach, and develop HR technology and shared services professionals.
• Foster a culture of collaboration, innovation, and accountability.
• Effectively manage multiple priorities while delivering high-impact results.
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role t