Customer Service Leader-5191

The MAPCO team of more than 1,600 dedicated employees with a strong commitment to customer service delivers Convenience You Can TRUST® in 192 company-owned convenience and fuel retailing units. Operating in Tennessee, Alabama, Georgia, Arkansas, Kentucky and Mississippi, MAPCO stores offer a wide array of high quality products and services. Customers can refresh and recharge with freshly-brewed coffee, packaged snacks and drinks, high quality fuel and special deals through the industry leading MAPCO MY Reward$ loyalty program. MAPCO is a subsidiary of Majors Management, LLC which is a leader at operating, developing, serving, and supporting retail and convenience centers and gas station properties, and a leading distributor of high-quality branded motor fuels.   

Customer Service Leader Opportunity 
 
Position Responsibilities: 
- Meet company customer service standards. 
- Follow company cash control policies and procedures. 
- Adhere to all laws and regulations regarding the sale of any government regulated products and services. 
- Obey company and health department safety guidelines for food preparation. 
- Detail cleaning of store interior and exterior according to company standards. 
- Stock and rotate products including coolers and/or freezers. 
- Complete training activities and pass minimum job performance standards. 
- Follow company general rules of conduct and code of ethics. 
- Motivate sales associates to grow the store sales and profitability using suggestive selling techniques. 
- Assist the store manager in hiring, developing, and training others in store to meet company standards and guidelines. 
- Other duties as assigned. 
 
Core Competencies: 
 
Time Management 
- Value time and use your time effectively and efficiently. 
- Concentrate your efforts on the more important priorities and can attend to a broader range of activities. 
- Get more done in less time than others. 
Action Oriented 
- Enjoy working hard and seize more opportunities than others. 
- Not fearful of acting with a minimum of planning. 
Customer Focus 
- Act with customers in mind and be dedicated to meeting the expectations and requirements of internal and external customers. 
- Get first-hand customer information and use it for improvements in products and services. 
Determination 
- Pursue everything with energy, drive, and a need to finish. 
- Seldom give up before finishing, especially in the face of resistance or setbacks. 
 
Essential Functions 
Standing/Walking 50% 
Lifting up to 40 pounds 10% 
Bending 10% 
Sitting 10% 
Squatting/Stooping 5% 
Climbing 5% 
Reaching 10%