Relationship Marketing Tech Operations Analyst

 

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

 

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

 

Job Summary:

The Relationship Marketing (RM) Tech-Ops Specialist is responsible for the technical execution of Omni Channel Lifecycle marketing messages (SMS, Push, Email) across Vail Resort’s brands. The core role for this person will be part of a team that performs a mixture of campaign configuration within Vail’s marketing platform, modifying and testing HTML/CSS/JS code, providing technical support and training for users of Vail’s custom email-builder application, and QA, or Regression testing, for Vail's email-builder. A portion of the role will also be dedicated to researching and implementing solutions to projects not directly related to campaign launches.

 

Job Specifications:

• Outlet: Corporate
• Expected Pay Range: $76,841.70 - $96,465.00 
• Shift & Schedule Availability: Full Time / Year Round 11 Month
• Skill Level: Advanced

 

Job Responsibilities:

• Provides technical support for team members with relation to email and mobile templates, campaign workflow issues, and general technical troubleshooting.
•  Works closely with the RM Tech Ops Manager and RM Analysts to understand team needs and regularly communicate status updates on current projects.
• Answers questions, assists, and educates business partners, as vital, with the usage of an internal email-creation tool.
• Gather requirements and perform Email Platform configurations to facilitate the development and deployment of marketing campaigns.
• Lead all aspects of Quality Assurance for current email and mobile delivery templates and processes, working to improve the quality of marketing messages and helping find potential improvements to the overall marketing process.
• Provides Quality Assurance and Regression Testing for our Vail-built email builder tool.
• Manage and complete various side projects or research tasks that may have a wider impact than day-to-day deliverables.
• Completes tasks daily from the development work queue (Jira).
• Other duties as assigned

 

Job Qualifications:

•  Must be a proactive and motivated self-starter
• Ability to multi-task and prioritize feature work daily.
• Experience working in a collaborative technical environment.
• Driven desire to dive in, seek solutions to problems, and learn new things.
• Ability to run with an assigned project or task with little to no guidance.
• Work experience with a ticketing system for managing workload.
• A high inclination to educate business partners and refine/continuously improve internal processes.
• Strong communication and organization skills to be able to address priorities and set expectations.
• Experience with using and troubleshooting HTML/CSS/JavaScript as it relates to email.
• Experience building solutions with JavaScript or another comparable scripting language.

 

Preferred:

• Some experience in both the agile/waterfall project process.
• Comprehension of software revision control.
• An understanding of QA/Regression testing applications.
• An understanding of email HTML/JavaScript development and troubleshooting.