Bare Metal Operations Program Manager, Maintenance & RMAs

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.  

CoreWeave powers the creation and delivery of the intelligence that drives innovation. 

What You’ll Do

As a Bare Metal Operations Program Manager, you will be leading a pivotal function within our Customer Success organization, acting as the liaison for clients, internal teams, and external vendors to ensure communication and alignment. Your responsibilities include managing client relationships and enabling cross-functional synergies that drive improvements for new and existing operational processes and tools.

The ideal candidate will have a strong background in data centers, cloud computing, have familiarity with RMA processes, server operations, and demonstrated experience in client-facing support. A strong record of success in cross functional project management is an absolute must. 

Investing in our people is one of our top priorities, and we value candidates who can bring their diversified experiences to our teams. Here are some qualities we’ve found compatible with our team. We'd love to talk about whether this aligns with your experience and Interests and what you’re excited to work on next.

Who You Are

Minimum Qualifications

• 3+ years of technical program management experience in the cloud or high performance computing space as it relates to server and data center operations.
• 1-2 years of client-facing experience 
• 1-2 years of supply chain experience or relevant exposure
• Demonstrated leadership ability and communications skills
• Proven experience in project management, cross functional engagement, stakeholder management, planning, execution, optimization, evaluation

Preferred Qualifications

• Experience with ticketing systems, analyzing data, and are proficient in designing and implementing process workflows.
• Familiarity with Linux, containerization technologies, virtualization and cloud computing concepts (or are willing to learn), and have strong hardware troubleshooting knowledge.
• Technical Abilities and Skills: Technical curiosity and an ability to assimilate complex technical concepts to better operational processes. 
• Problem-Solving & Adaptability: Robust problem-solving skills and adaptability in a fast-paced environment

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $120,000-$160,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

What We Offer

The range we’ve posted represents the typical compensation range for this role. To determine actual compensation, we review the market rate for each candidate which can include a variety of factors. These include qualifications, experience, interview performance, and location.

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

• Medical, dental, and vision insurance - 100% paid for by CoreWeave
• Company-paid Life Insurance 
• Voluntary supplemental life insurance 
• Short and long-term disability insurance 
• Flexible Spending Account
• Health Savings Account
• Tuition Reimbursement 
• Mental Wellness Benefits through Spring Health 
• Family-Forming support provided by Carrot
• Paid Parental Leave 
• Flexible, full-service childcare support with Kinside
• 401(k) with a generous employer match
• Flexible PTO
• Catered lunch each day in our office and data center locations
• A casual work environment
• A work culture focused on innovative disruption

Our Workplace

At CoreWeave, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office