Support Services Leader

Description

What Will You Do? 

The Support Services Leader is responsible for leading and overseeing all administrative teams and operations at the Sarasota location, including the Service Advisors (R2), Billing Team, and the Service Coordinator. The successful candidate will drive operational and financial performance, support team development, and promote a positive, high-performing culture aligned with Wesco Turf's commitment to excellence. 

To grow and build a successful career with Wesco Turf, you will be responsible for:

• Oversee daily operations of the Service Advisors (R2), Billing Team, and Service Coordinator to ensure smooth, efficient processes.
• Manage the overall performance of the Service Advisor group, ensuring clear communication, delivery of high-quality customer service and timely repairs.
• Drive the financial success of the division by optimizing the Billing Team’s accuracy, efficiency, productivity, and effective time management of processing.
• Supervise and support the Service Coordinator role to maintain effective administrative workflows.
• Lead the development, implementation, and ongoing management of Wesco Turf University, aligning educational initiatives with organizational growth strategies.
• Collaborate with individual team leaders to enhance team performance, operational efficiency, and customer satisfaction.
• Oversee TAC cases ensuring that cases move forward efficiently to resolution including problem resolution and support coverage agreement with vendors. 
• Foster and maintain a positive, high-performing culture centered on professional conduct, strong leadership, continuous improvement, and a commitment to delivering outstanding customer experiences.
• Serve as a role model with a can-do, result-driven attitude and uphold the highest standards of business and professional excellence.
• Ensure the monthly billing goals are monitored, reporting on daily and weekly trends including possible shortages in addition to approving all vendor expenses efficiently and timely. 
• Oversee, develop and maintain industry leading onboarding strategies including 30/60/90 review completion.

What Can We Give You?

Wesco’s foundation is built on the strength and quality of our people. We are committed to providing all of the resources and tools necessary to help our people be successful. Recognizing that our employees are our greatest resource, our competitive rewards package is designed to attract and retain our talented associates. 

Health Insurance – Medical, dental, and vision insurance is available to full-time employees, eligible dependents, and spouses. 

Wellness – We offer full-time associates a variety of mental health, financial health, and other types of resources.

Growth Opportunities – Nearly half of our employees have worked in our organization for over ten years. We are committed to the advancement of our employees by providing challenging work assignments, formal and informal training, professional associations, and networking opportunities.

Competitive Salary – In addition to their base pay, employees are eligible for our company-wide bonus that is dependent on Wesco meeting our sales goals. We have met these goals every year for the past 10 years, the bonus is equivalent to 0-3 weeks of additional pay and is prorated for your first year. Employees in our Service and Operations departments are eligible for a monthly incentive program based on performance. 

Who Are We?

Since 1987, Wesco Turf has been the golf, grounds, and irrigation market leader. We are a worldwide provider of the highest quality used golf course equipment. We are an exclusive provider for Toro, Club Car, Bernhard, Salsco, Harper, Ventrac, and MCI-Flowtronex and Watertronics Pump Stations in Florida and Southern Georgia. Wesco has been honored multiple times as Toro’s North American Distributor of Excellence. On August 1st, 2022, Wesco acquired Hector Turf located in Deerfield Beach expanding our market to include from Vero Beach to Key West, including the Bahamas, Puerto Rico, Dominican Republic, and the Caribbean Islands.

Requirements

What Do You Need?

To be considered for this role, a candidate should meet the following minimal requirements:

• Minimum of five years’ experience in a related field required; mechanical experience preferred.
• Must be willing to attain Toro Certification within 12 months of accepting position
• Requires the ability to communicate in a professional and courteous manner to all customers as well as fellow employees
• Requires a mechanical background with good administrative skills, and the ability to assess