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The Director, Business Systems Analysis leads the strategic advancement, optimization, and integration of systems and solutions that support healthcare provider operations. This role serves as a key liaison between business stakeholders, IT, and provider operations, driving transformation initiatives that enhance provider experiences and streamline workflows. The Director requires deep expertise in business systems analysis, systems lifecycle management, and healthcare technology trends.

The Director, Business Systems Analysis formulates and defines systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements.

Key Responsibilities:

• Execute a multi-year strategy for provider-facing systems, aligning with organizational goals and evolving healthcare industry standards.
• Lead cross-functional teams (including business solution architecture, testing, release management, and production support) to analyze provider needs and translate business objectives into solutions.
• Oversee the design, selection, and implementation of scalable IT solutions to support provider enablement, ensuring interoperability, data integrity, and regulatory compliance.
• Evaluate and enhance system performance, measuring benefits achieved and driving continuous improvement initiatives.
• Partner with executive leadership and provider business leaders to identify opportunities for innovation and operational efficiency.
• Manage all phases of the system lifecycle—from business solution architecture through deployment, training, and post-implementation support.
• Foster innovation by piloting AI/ML applications to automate aspects of provider operations.
• Cultivate a culture of excellence, accountability, and customer-centricity within the Provider Systems Enablement team.

Use your skills to make an impact
 

Required Qualifications

• Undergraduate degree
• Minimum 10 years of progressive experience in business systems analysis within a large, complex technical environment
• Minimum 5 years in a leadership role overseeing diverse technical platforms (e.g., Data Service Layer, API Management, Databases like Oracle RDBMS, Mongo DB) and large-scale system implementations
• Experience with Agile product development tools and methodologies (e.g., Jira, Azure Dev Ops) including Scaled Agile Framework (SAFe) and Lean Portfolio Management (LPM)
• Direct experience in healthcare technology and provider operations
• Proven track record in technical product selection, design, and practical implementation of IT solutions
• Curiosity of continually looking for improvements and innovative solutions, staying updated on industry trends and best practices
• Exceptional verbal and written communication skills, with demonstrated ability to present executive leadership and influence senior stakeholders
• Experience managing production environments and driving operational excellence
• Experience coaching, delegating, and building teams and talent
• Results-oriented with the ability to deliver IT solutions on time and on budget

Work-At-Home Requirements

• At minimum, a download speed of 25 mbps and an upload speed of 10 mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
• Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Familiarity with cloud platforms (Azure, GCP), data management and architecture, integration patterns with internal and external applications

Additional Information

• As part of our hiring process for this opportunity, we may contact you via text message and email to gather more information using a software platform called Modern Hire. Modern Hire Text, Scheduling and Video technologies allow you to interact with us at the time and location most convenient for you.
• If you are selected to move forward from your application prescreen, you may receive correspondence inviting you to participate in