Sr. Field Performance Engineer – Off Road Customer Quality

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

• Job Summary: In this role, you will be responsible for the identification, prioritization, and execution of quality improvement initiatives for an Off Road product line. The Field Performance Engineer will accomplish this through the analysis of incoming field data (warranty, service, and NPS), driving both root cause and solutions that will improve product quality and ownership experience.   

    

  Essential Duties and Responsibilities: 

  • Monitor incoming field performance channels to identify problems early and initiate root cause and counter measure process.  

  • Lead the Off Road Customer Quality meeting(s), driving action on and logging status of key quality improvement initiative areas.  Keep action register list up to date including all effectivity dates and expected impact for implemented topics. 

  • Lead root cause problem solving for quality topics – includes the indirect leadership of cross functional teams – driving topic root cause, counter measure, and hand off long-term corrective action if necessary. 

  • Bi-Monthly quality data review to ensure the top priority quality items are being worked on and addressed. 

  • Prepare monthly project status Warranty Reports one week ahead to allow enough time for review and revisions.  Prepare monthly quality blitz summary from action register for Project Status and MOR. 

  • Support full circle learning by driving quality issue root cause details into the respective requirements management tool for the given component / system. 

  • Warranty and NPS data pull as requested for Systems Engineering team to assist in evaluation of IR’s and potential fixes. 

  • Collaborate with Quality NPI team to lead identification of quality topics for new projects, building necessity into QDM for both planned change and new programs to address through gated programs. Supported with data. 

  • Other duties as required. 

   

  Skills / Training: 

  • BSME or Similar field of study, or 5+ years and proven experience in related field 

  • Demonstrated root cause problem solving skills 

  • Familiarity with off road vehicles and consumer use cases 

  • Strong communication / presentation skills 

  • Self-starter that requires minimal direct