Patient Service Representative - Primary, Specialty & Immediate Care (Century City)

General Information

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Work Location: Los Angeles, USA Onsite or Remote Fully On-Site Work Schedule Monday, Tuesday, Wednesday and Friday: 7:30am - 6:30pm, including rotating holidays Posted Date 04/29/2025 Salary Range: $29.42 - 42.14 Hourly Employment Type 2 - Staff: Career Duration Indefinite Job # 24007

Primary Duties and Responsibilities

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As a Patient Services Representative, you will report directly to the Clinic Manager, providing direct support to the physicians and patients for assigned primary and/or specialty care physicians. Major duties include but are not limited to:

• acting as a liaison for the patients and physicians in the practice
• assisting patients in accessing service within the health system
• facilitating communication with referring physicians referring patients to appropriate resources 
• providing follow-up through telephone and EPIC/CareConnect

This clinic is open 365 days a week and offers extended hours.    Salary Range: $29.42 - $42.14 hourly  

Job Qualifications

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Required:  

1. Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
2. Ability to establish and maintain productive working relationships with Faculty, Staff, Administration, and patients from various social, cultural, and economic backgrounds. 
3. Ability to creatively integrate competing demands into a productive working environment.
4. Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
5. Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:   

1. Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
2. Knowledge of hospital computer system, personal computer systems, and the various software products to perform administrative work.
3. Familiarity and knowledge of authorization process and managed care programs. 
4. Knowledge of specific specialty practice and workflows.

 

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subj