Manager, Data Sales

Job Summary: The Manager, Data Sales - Strategic Accounts is a revenue-focused role responsible for the day-to-day management and growth of a portfolio of CME Group's strategic data clients within the Strategic Partner Program. This role is essential for driving revenue retention, identifying upsell opportunities, and ensuring operational excellence in the client relationship. The Manager will execute the full account management lifecycle for high-value accounts, acting as the primary commercial point of contact to ensure a responsive and unified customer experience. The core focus is on maintaining and growing the commercial footprint through effective client support, strong internal collaboration, and a solid understanding of customer needs.

Key Responsibilities:

Account Execution & Revenue Retention:

• Execute the commercial lifecycle for assigned strategic clients, from processing opportunities to ensuring timely execution and renewal.

• Track client usage and gather actionable feedback to inform internal teams on client needs, competitive positioning, and opportunities for process improvement.

• Support the negotiation and execution of commercial deals and program renewals, ensuring the client is set up on the most appropriate commercial terms.

• Act as the primary commercial contact, focusing on high client retention while actively identifying and pursuing upsell and cross-sell opportunities across CME Group's data products and solutions.

• Actively participate as part of a global account coverage team to promote cross-introductions between the data business and the markets trading business alongside additional data services, presenting a unified and holistic value proposition to clients. 

Client Partnership & Operational Management:

• Develop a deep and comprehensive understanding of each client's business, corporate goals, market trends, and competitive landscape to position CME Group as an indispensable partner. 

• Maintain strong relationships with key contacts within strategic client organizations and data vendors, supporting the Director's efforts to scale CME's reach and product uptake, and establish essential commercial relationships with senior leaders within their organizations.

• Communicate client needs, operational issues, and market trends to Data Services Business Line Managers and other internal stakeholders to support product and service improvements.

• Proactively communicate product changes, fee updates, and policy revisions to clients to maintain transparency and a positive experience.

• Manage and prioritize internal requests to ensure efficient support for day-to-day client operational needs, maintaining a high level of customer satisfaction.

Internal Coordination & Sales Support:

• Ensure timely resolution and escalation of operational issues, including reporting, invoice/billing inquiries, and policy/agreement matters.

• Execute and support account plans, working with clients to map their usage and needs against all CME Data Services offerings.

• Lead regular account reviews and education sessions to ensure clients clearly understand market data policies and licensing requirements.

• Collaborate closely with internal teams, including Legal, Finance, Product, and Operations, to orchestrate seamless support and execution for strategic clients.

• Partner with transaction sales teams (e.g., Client Development & Sales) to align strategies and ensure a holistic CME Group footprint with top-tier accounts.

• Ensure all top-tier accounts have the appropriate licenses through timely review and follow-up.

• Support the onboarding of clients to new data products and programs, ensuring the client understands their commercial responsibilities and program terms.

Product Knowledge:

• Develop a strong understanding of CME Group’s suite of market data solutions, including real-time data feeds, historical data, benchmarks, analytics, and various data licensing models.

Measurements of Performance:

• Revenue & License Retention Rate for assigned accounts

• New Sales/Upsell Revenue from portfolio

• Customer Experience (