Leadership Development Program- Customer Experience, Cooper Lighting Solutions

Job Title

Leadership Development Program- Customer Experience, Cooper Lighting Solutions

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.  

More about the role

This is an exciting job opportunity to join our Leadership Development Program (LDP) - Customer Experience, Cooper Lighting Solutions, in Peachtree City, GA. Cooper Lighting Solutions is a business unit of Signify, the world leader in lighting.

This is a three-year rotational program, focused on developing potential future leaders in our Customer Experience organization. Learn how each department operates and tools and processes used to service our customers. Through these various assignments, you'll learn the fundamental building blocks of how our business operates and what it takes to be the best in the lighting industry. One on one mentorship with our leadership team will ensure you have the right guidance to be successful in your next assignment. Upon graduation from the program, you'll have a broad understanding of our business strategies and the right skill set to be a future leader in our organization.

Leadership begins with you! This opportunity affords participants with several additional personal growth opportunities, including:

• Customized onboarding tailored for success

• One on one mentorship with a senior leader

• Quarterly progress check-ins to gain insightful feedback

• Social and networking experience for continued career growth

As an LDP in our Customer Experience organization, you'll rotate through the roles below. Each assignment is tailored to your specific skillset and where you can add the most value. You'll collaborate directly with your sponsor to determine your second and third assignments.

• Customer Service

• Pricing

• Project Management

• Technical Support

• Supervision

Customer Experience:

• Deal directly with our customers, provide product and service information, and resolve inquiries.

• Attract potential customers by answering product and service questions and suggesting information about other products and services.

Pricing:

• Partner with business leaders across functions to protect profit margins while increasing revenue and share for the company.

• Support sales and marketing efforts through price recommendation and quotation administration.

Project Management:

• Work with project stakeholders (i.e., channel partners, electrical contractors, engineers, customers, and internal functional teams) to establish project deliverables, schedules, and make recommendations while managing the logistics, cost, schedule and project scope.

• Work with Field Services team to ensure timely and accurate completion of the lighting control system commissioning and training.

Technical Support:

• Provide advanced technical support to key stakeholders, internally and externally, and manage inbound and outbound calls and emails while maintaining minimal queue backlog. Effectively communicate technical solutions and provide replacement part ordering information.

• Work cross functionally with marketing and engineering to develop solutions and update product artifacts.

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• Bachelor’s degree in business, or related (recent graduates encouraged to apply)

• Interested in beginning a career in customer service, sales, or related field

• Internship and/or work experience preferred

• Ability to commit and be dedicated to an extensive training program

*Must be legally authorized to work in the United States without current or future company sponsorship needs.