Telehealth Development and Operations Program Manager

Job Description:

The Telehealth Development & Operations Program Manager is responsible for working with system- wide steering committees, hospitals, departments, councils, and / or teams to develop and operationalize programs related to improving the clinical process, quality outcomes, and value to the patient and patient experience through telehealth services. This position leads the development and operationalizing of telehealth projects and initiatives throughout the system including hospitals, clinics, health plans, and home care to ensure the smooth functioning of virtual health services, enhances patient and caregiver experience, supports staffing, and works closely with cross-functional teams to improve and expand telehealth offerings. This position supports large, complex engagements by assisting teams in identifying, designing, and coordinating implementation of sustainable solutions for key stakeholders.

Work Schedule

• Hybrid role – Position requires on-site presence at times during the week, with flexible scheduling. Occasional travel to other facilities across the enterprise may also be required to support departmental and organizational needs.
• Core business hours: Monday–Friday, 8:00 a.m. – 5:00 p.m.

Essential Functions

• Leads effective coordination with system strategies, resources, IT, Clinical Programs, and regional teams.  Assists with the Teleservices strategic planning, business development, and growth opportunities for Intermountain Healthcare, specifically in using Teleservices to enhance access, improve clinical outcomes, and gain efficiency that adds value to the healthcare proposition. 
• Leads the Teleservices efforts to strengthen and enhance relationships between facilities and providers.  This requires frequent interaction with administrative leaders, clinical leaders, and subject matter experts throughout Intermountain. 
• Translate strategic priorities, business, and clinical requirements into technological requirements.
• Partner with clinical and technical stakeholders to ensure Telehealth workflows and technologies are optimized to provide exceptional care.
• Facilitates health care services that provide exceptional quality while maintaining a cost structure that is beneficial to Intermountain, its patients, and community. 
• Ensures that policies, procedures, activities, and strategies are consistent with and coordinated with those of Intermountain Healthcare.
• Acts as content expert in Continuous Improvement methodologies and facilitates and educates to the utilization of these tools and methodologies.  Provides input and consultative services in the development, implementation, and monitoring of patient safety improvement projects for the system and/or region and individual business units.  Creates tools and resources to ensure standardization of improvement processes and monitoring.

Skills

• Leadership
• Strategic
• Analytical
• Effective communication
• Planning
• Program Development
• Project management
• Process improvement
• Problem resolution
• Relationship building
• Organized

Required Qualifications

• Experience in a role demonstrating influence, leadership and development or mentoring of others.
• Experience that demonstrates clinical, operational and technical expertise and understanding of healthcare systems.
• Experience in a role utilizing project management knowledge and skill as well as strategic planning, writing, education, team facilitation, and delegation.
• Experience in a role requiring data management, analysis, and presentation skills including use of common tools to extract data and develop reports and graphs for use in reports.
• Experience in a role requiring successful accomplishment in management of organizational projects, excellent team leadership, team participation, and data analysis skills.
• Experience in a role requiring problem-solving and improving processes and an understanding for how technology can help improve care.
• Experience working in a role requiring knowledge of, and experience with health care regulations.
• Experience presenting to medium to large groups of clinicians and leaders.
• Experience using word processing, spreadsheet, database, internet and e-mail, and scheduling applications.
• Demonstrated basic knowledge of SQL, statistics, and statistical analysis techniques.
• Experience in a role requiring effective verbal, written and interpersonal communication skills.
• Willingness and the ability to travel throughout the system to meet with facility leadership to accomplish work as necessary.

Preferred Qualifications

• Bachelor’s or master’s degree from an accre