Product Manager - Service Transformation

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.  

Are you ready to make your next career move to join our team as our Product Manager - Service Transformation for KONE Americas in KONE Lisle, IL?

• Do you enjoy enhancing and updating Service applications by keep up with the latest industry requirements and cyber safety needs?

• Does modernizing applications to support growing Spares business motivate you?

• Do you thrive in areas where you are responsible for the overall value delivered by a group of products throughout its lifecycle?

• Are you skillful with technological tools such as working with SAP, Salesforce, Field Services,

• Data Analytics, Reporting, Data Visualization, Microsoft suite of products i.e. Power Platform, Power Automate, Power BI and AI Technologies and API integrations?

• Do you demonstrate a passion for quality and results?

• Are you committed to promoting a safety culture in your team?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!  

Location of position: Lisle, IL
 

As our Product Manager - Service Transformation, you will be responsible for the overall value delivered by a group of products or a significantly large product throughout its lifecycle. You will guide Product Owners and product teams in understanding stakeholder and user needs, prioritizing and executing development or changes, and delivering business value through effective product operations.

You will bring 15+ years of product design / product management experience. You will also bring previous line manager experience of working in Europe, Service business domain with 15+ years of experience.  You will also use the knowledge gained through your bachelor’s or Masters degree in Information Systems, Computer Science, or equivalent.

The role requires strong communication, techno-functional leadership, and problem-solving skills, with a hybrid working schedule and up to 15% travel. The candidate must reside within the Greater Chicago Area.

Other Duties and requirements:

• Demonstrate experience of working in a global context

• 10+ years of experience in an ERP (SAP Preferred), Field Service

• Management, Salesforce or other Frontline workforce technologies and

• Platforms

• Ensure resources are available, remove impediments, and support collaboration with stakeholders to help product teams achieve their goals

• Seek synergies between multiple products and teams to optimize outcomes and efficiencies, covering areas such as product value propositions, business engagement, product operations, resource planning, and supplier collaboration. You’ll also manage the financial aspects of product lifecycles and regularly seek stakeholder feedback to improve the value delivered by their teams and products.

• As senior leaders in their IT department or unit, Product Managers play a crucial role in developing organizational capabilities through competence development, ecosystem engagement, and continuous improvement of processes and ways of working.

At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance.

We hire individuals who value culture because we believe culture drives innovation

• We value your authentic self. 

• Collaborative, creative, and supportive work environment.

• Passionate about safety, quality, and innovation 

• We care about the communities wh