Cell Therapy Account Manager (Type 1 Diabetes) – Mid-South

Job Description

Vertex is seeking a talented field professional to join our US Diabetes Business Unit to support our aspirations of bringing multiple novel therapies to people living with Type 1 Diabetes (T1D). 

This role will be responsible for the Mid-South region covering KY, TN, AL, MS, AR, MO, and KS

The Cell Therapy Account Manager (CTAM) will be responsible for leading prospective treatment center engagements, facilitating seamless adoption of Vertex cell therapies and providing proactive ongoing account management.  They will need to identify and engage appropriate center stakeholders, educate on the treatment process and logistics, and deeply understand key center drivers and barriers.  They will work internally and externally for treatment onboarding and ongoing collaboration and pull through.  The CTAM will have an exceptional customer-focused mindset, understand how hospitals operate, and experience in adoption of novel treatment paradigms. 

Key Duties and Responsibilities:

• Engage prospective treatment centers within their assigned geographies and accounts; develop a deep understanding of the institution – stakeholder mapping, center dynamics/insights, key processes, decision making, protocols/treatment pathways, and key drivers/barriers to product adoption; assess interest in cell therapy 
• Educate potential treatment centers on our cell therapy process, logistics, treatment journey, access & reimbursement considerations and appropriate steps to becoming a specialized treatment center 
• Work with treatment centers to identify and support their preferred center specific cell therapy treatment model, and how they will operationalize it   
• Serve as the Vertex primary point of contact for treatment centers, appropriately collaborating with other Vertex field (e.g., field medical) and HQ teams to ensure a positive customer experience and triage of activities 
• Be the customer facing lead to onboard and train treatment centers; including kick-off meetings, timely outreach, relevant agreements, care team procedural and logistics training, access & reimbursement considerations and overall project management      
• Build and execute comprehensive account plans for treatment centers and associated referral networks to ensure center model success 
• Partners with cross functional stakeholders to ensure HCPs and other account-based decision-makers have timely access to critical solutions and necessary support 
• Facilitates and provides appropriate and timely feedback to Vertex management and key stakeholders regarding account level business trends, changes in the therapeutic landscape, business issues and opportunities 
• Provides ongoing account management to treatment centers – both proactively and reactively to center needs that will appropriately address challenges or improvements 

Knowledge and Skills:

• Deep understanding of health systems and hospitals, and the ability to develop and drive system level matrix planning and execution 
• Exceptional level customer service; exemplary communication and influencing skills 
• Ability to think broadly, strategically, analytically, and thrive in a fast-changing environment 
• Proven ability to communicate and execute organizational goals and product strategies 
• High degree of business acumen paired with technical acumen on the clinical and procedural attributes of a novel therapy  
• Understands and has the ability to communicate foundational access and reimbursement principles, hospital coding & coverage, and pharmacy operations 
• Exceptional organizational and time management skills 
• Ability to appropriately access and handle business information in compliance with all applicable laws, regulations and / or Vertex policies 
• Demonstrated initiative and willingness to work hands-on with a sense of urgency and a proactive problem-solver mindset, in a fast-paced, entrepreneurial environment 
• Demonstrated record of successful account management in large accounts 
• Track record of establishing and cultivating key customer engagements and relationships in a hybrid work environment (Live & Virtual: Zoom Meetings, Presentations, etc.) 
• Deep understanding of the legal, regulatory, and compliance environment; ability to role model the expected behavior for the team; contributes to Vertex’s culture of compliance by focusing on ethics and integrity in all interactions 

Education and Experience:

• Bachelor’s Degree
• Typically requires 8 years of commercial or clinical experience, including previous field account management in the biotech, medical device, or specialty sales environments; or the equivalent combination of education and experience 
• Pre