Customer Relationship Manager (6630)

<p>As a <strong>Customer Relationship Manager</strong>, you’ll serve as the primary point of contact for managing user accounts, access permissions, and SharePoint group memberships within the federal contracting environment. This role is responsible for fostering a customer-focused culture while ensuring that access management requests are handled accurately, efficiently, and in accordance with established security policies and procedures&nbsp;with the goal to make an impact across the federal government. The Account and Access Management specialist (Customer Relationship Manager) serves as the primary point of contact for managing user accounts, access permissions, and SharePoint group memberships within the federal contracting environment. This role is responsible for fostering a customer-focused culture while ensuring that access management requests are handled accurately, efficiently, and in accordance with established security policies and procedures.</p> <p>We know that you can’t have great <a href="https://www.metrostar.com/">technology services</a> without amazing people. At MetroStar, we are <strong>obsessed </strong>with<strong> </strong>our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.</p> <p>If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Fosters and advocates for a customer-focused culture within the assigned office, concentrating on activities that most strongly contribute toward improving customer value</li> <li>Develops and documents knowledge and understanding of customers' access needs, wishes, and requirements</li> <li>Liaises between the contract team and its customers regarding account provisioning and access management requests</li> <li>Assesses customer needs through personalized service to ensure appropriate access levels are granted</li> <li>Creates, maintains, transfers, and removes user accounts in accordance with organizational policies</li> <li>Creates and manages security groups, provisions security groups to grant access to network resources, manages memberships of security groups, and removes security groups as needed</li> <li>Manages SharePoint group memberships, including granting or revoking rights to access resources using file permissions, program permissions, and data rights</li> <li>Monitors and tracks access control requests, ensuring timely and accurate fulfillment</li> <li>Pursues and escalates repeat or unresolved access-related incident