Director, Product Operations

Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights.
We are seeking an exceptional Director of Product Operations to serve as the operational backbone and strategic force multiplier for our Chief Product Officer and the entire Product Organization. This critical leadership role will drive operational excellence across our product portfolio while ensuring seamless execution of our product strategy from ideation through launch and beyond.
The Director of Product Operations will act as the connective tissue between Product, Engineering, Data Science, Sales, Marketing, and other key stakeholders—orchestrating cross-functional alignment, establishing scalable processes, and enabling our product teams to deliver maximum customer and business impact. This is a unique opportunity to shape how our product organization operates at scale while directly influencing our company's strategic direction.
WHAT YOU WILL DO 

Strategic Program Management & Organizational Excellence

• Serve as strategic partner to the CPO, providing analytical insights, operational leverage, and execution leadership to drive product organization's strategic initiatives
• Collaborate with technical PMO in Engineering to ensure seamless coordination while maintaining clear ownership of product-side operations
• Design and implement scalable operational frameworks that enable the organization to operate with clarity, speed, and accountability
• Lead quarterly and annual planning processes to facilitate strategic alignment across all product lines with clear prioritization of initiatives
• Drive development and communication of product strategy throughout the organization, translating complex technical and business concepts for diverse audiences

Launch Planning & Cross-Functional Orchestration

• Own the product launch framework and process, coordinating across Product, Engineering, Marketing, Sales, and Customer Success to ensure flawless execution
• Lead war rooms for critical launches, serving as central command for cross-functional coordination and rapid decision-making
• Create feedback loops between launch outcomes and product strategy to ensure continuous improvement in launch effectiveness

Inter-Departmental Communication & Alignment

• Act as chief liaison between Product Organization and other departments, ensuring clear, consistent, and timely communication of product plans, changes, and outcomes
• Design and facilitate regular forums for cross-functional alignment including steering committees, business reviews, and strategic planning sessions
• Establish feedback mechanisms that bring market, customer, and operational insights back to product teams in actionable formats

Strategic Research & Vision Development

• Partner with CPO to develop and articulate product vision, translating strategic intent into operational reality
• Lead special projects and strategic initiatives that shape the future direction of the product organization
• Synthesize complex data from multiple sources to provide actionable insights for executive decision-making

Performance Management & Analytics

• Define and track key performance indicators across the product portfolio, creating visibility into product health, team performance, and strategic progress
• Build and maintain executive dashboards providing real-time insights into product metrics, operational efficiency, and business impact
• Lead operational reviews that assess performance, identify bottlenecks, and drive corrective actions

WHO YOU ARE

• 10+ years of experience in product operations, program management, or strategy consulting at high-growth technology companies
• Proven track record of driving operational transformation and scaling product organizations through rapid growth
• Direct experience working with C-level executives and board members as a trusted strategic advisor
• Deep understanding of modern product development methodologies including Agile, Lean, and continuous delivery practices
• Strategic thinking ability that connects big picture vision to operational details
• World-class program management skills for complex cross-functional initiatives with multiple stakeholders
• Exceptional written and verbal communication skills with ability