National Account Director, Pharmacy Channel Management

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Pharmaceutical Sales

Job Sub Function:

Key Account Management – Pharm (No Commission)

Job Category:

Professional

All Job Posting Locations:

Albuquerque, New Mexico, United States of America, Chicago, Illinois, United States, Dallas, Texas, United States, Denver, Colorado, United States, Horsham, Pennsylvania, United States of America, Kansas City, Missouri, United States, St. Louis, Missouri, United States, Titusville, New Jersey, United States of America

Job Description:

Johnson & Johnson Innovative Medicine is searching for the best talent for a National Account Director, Pharmacy Channel Management (PCM) within the Strategic Customer Group (SCG). This position is field based and can be situated in geographies that allow for necessary business travel to assigned pharmacy locations, as well as Titusville, NJ and Horsham, PA offices.

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

 

Job Summary:

The National Account Director (NAD) — Pharmacy Channel Management is a strategic leader responsible for managing national pharmacy relationships, FFS contracting, cross-functional collaboration, channel expertise, generating actionable customer and market insights, and protecting Gross to Net (GTN) performance. This role is the primary cross functional owner for national pharmacy channel strategy and execution, ensuring brand, FFS Programs, KPIs, and patient support goals are met while maintaining compliance and ensuring launch excellence.

The National Account Director, Pharmacy Channel Management will serve as the key point of contact to pharmacy providers and select retail chains.  This individual will provide account management and interface responsibilities on behalf of JJIM to develop and maintain strategic business relationships.  This individual is responsible for continuously analyzing and assessing key data metrics to identify positive and negative trends related to the patient journey experience and discussing these trends with the customer to better understand the business and to identify if there are actions that JJIM can take to improve patient journey.  In addition, this individual will present company approved materials that represent specific brand business needs and engage pharmacy providers in an effort to identify insights through compliant, solution-oriented discussions.   The National Account Director, Pharmacy Channel Management is also responsible for negotiating and contracting fee-for-service (FFS) arrangements and data optimization agreements.  This individual will not be responsible for engaging in activities involving product formulary placement or pricing concessions.  This individual reports to the Field Director, Pharmacy Channel Management.

Key Responsibilities

• Serve as the primary J&J account liaison for assigned national pharmacy partners, responsible for long-term relationships and strategic alignment.
• Act as the single point of accountability for contract implementation, performance monitoring, escalations, and issue resolution.