Field Service Representative

Here at BlueTriton, we are the name behind your favorite bottled water brands and home-delivery service – we are all about hydration. With trusted brands that put smiles on customers’ faces no matter the occasion, BlueTriton plays an important role in the flow of everyday life. As we work to build something different, something better, what we do is more important than ever. With our deep commitment to helping make a positive impact for generations to come, we welcome those with a thirst and desire to inspire fresh, bold ideas that create change and have the tenacity and grit to do what’s right for our people and our communities.  BlueTriton is not only a place to build a career you can be proud of but can also provide you with the opportunity to be fiercely good.

We have a team of brilliant individuals who come to work every day to challenge one another, reimagine hydration and help grow our business. Quench your thirst with exciting possibilities when you join us for a fiercely good career doing work that matters.

ReadyRefresh is one of the most visible business units within BlueTriton, with team members delivering hydration to customers where it is needed most, whether to an office or directly to the front doorstep of homes.   Connected to the communities in which they serve, our ReadyRefresh Drivers are the neighborhood heroes and stewards of our unrivaled portfolio of popular brands that deliver smart lifestyle choices at home or at work.  Be prepared for a role in which you will take ownership of your route.  In doing so, you will be expected and encouraged to bring your vision, fresh ideas, and fearless spirit to the team.  What are you waiting for?  It’s your time to spring ahead. 

Job Description

$28.67 per hour 

 

This is a great opportunity for an entry level candidate to get advanced training in the field of Point of Use (bottle-less water cooler) filtration systems. Professional training/ certification for this technical role is offered through on the job training. Excellent BlueTriton Brands Benefits: Medical, dental, vision, prescription, life insurance, short-term and long term disability, 401(k) with company match, profit sharing, tuition reimbursement, paid vacation, paid time off and much more!

 

Key Responsibilities:

• Will complete installations, repairs, trouble-shooting and maintaining plumbed-in Point Of Use equipment (Water - Filtration) and Office Coffee brewer equipment per field service standards and procedures
• Will ensure all work is performed to quality standards and customer expectations
• Will maintain courteous and professional contact with customers to ensure satisfaction and leverage up-sell - opportunities
• Must meet pre-established productivity targets (egg, 8-10 completed stops per day)
• Will be responsible for charging fees as appropriate for work performed
• Will maintain and organize tools, equipment, parts (Direct Division Materials) and truck inventory.
• Will be responsible for providing feedback regarding equipment and parts to help drive supplier improvement
• Will support our Direct division sales teams with customer site assessments and system installations (Direct is our Home - and Office Delivery division)
• Will record service activities and other data in hand held computer
• Other duties may be designed as necessary as it relates to the needs of the position

Qualifications

What you need to have:

• A high school diploma or GED
• Previous experience working with Point Of Use equipment and/ or Office Coffee brewer equipment, and or other related product lines is preferred
• Prior HVAC experience, plumbing experience, water filtration, and/or auto mechanical technical experience is strongly preferred but not required
• You’ll need a clean driving record
  • A clean driving record means in the last 3 years, that you’ve only had 1 license, no driving-related suspension, revocation or cancellation, no disqualifying offenses, no more than 2 moving violations and no reckless driving incidents and in the last 3 years, no major driving offenses including DUI/DWI, refusal to test, leaving the scene, driving a commercial vehicle without a CDL, or at-fault fatal accident.

Required Skills:

• Must be an articulate verbal communicator
• Must possess strong organizational skills and a customer centric focus
• Must display a high degree of initiative combined with a commitment to high quality work standards
• Must be technically inclined and detail oriented
• Must be able to work both independently and as part of a team

BlueTriton Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based upon race, r