Senior Program Manager, Expansions

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

 

About the Role 

As a Senior Program Manager within the Expansions team, you will take ownership of high-impact operational initiatives that drive consumer-focused outcomes. By managing seamless execution of retailer and product launches, enhancing the consumer experience through data-driven strategies, and streamlining processes with scalable tooling improvements, you will play a pivotal role in enabling Instacart's growth and operational success. This role requires collaboration with cross-functional teams—including Business Development, Product, Engineering, Operations, and Legal—to deliver scalable, innovative solutions, ensuring Instacart remains a leader in the online grocery space.

About the Expansions Team 

A pillar of Consumer Operations, our team is dedicated to driving consumer growth and experience. We achieve this by expanding selection and reach through new retailers, products, and services; improving the consumer journey; and minimizing regulatory disruption. Working closely with technical and non-technical teams, we execute strategic growth initiatives, identify proactive opportunities, and influence decisions that shape the scalability and success of Instacart’s operations.

We’re a team that works hard to solve complex challenges while prioritizing having fun and celebrating our successes along the way.

 

About the Job 

• Lead Launches & Expansions: Manage seamless execution of retailer and product launches across areas such as delivery, pickup, alcohol, and Enterprise services. Ensure zero-defect launches and meaningful business outcomes.
• Enhance the Consumer Experience: Use data-driven analysis to identify and resolve customer pain points post-launch, develop innovative strategies to improve the consumer experience, and deliver quality enhancements that boost customer retention rates.
• Streamline Processes & Tools: Partner with our Product & Engineering teams to advocate for and implement scalable tooling improvements (e.g., Admin Ecosystem upgrades), leveraging AI to optimize workflows, reduce time-to-launch, and resolve issues.
• Create Frameworks for Efficiency: Develop playbooks, SOPs, and data-driven strategies to reduce escalations, improve launch efficiency, and implement quality metric monitoring for continuous improvement

 

About You

Minimum Qualifications

• 5+ years of experience in program management, operations, product management, or consulting, with a demonstrated ability to lead high-profile, cross-functional initiatives and deliver impactful results.
• Proven ability to lead initiatives across technical and non-technical teams in a fast-paced, ambiguous environment, including experience contributing to Product & Engineering roadmaps. 
• A data-driven problem solver capable of analyzing complex datasets to identify pain points, prioritize opportunities, and deliver impactful solutions.
• Strong communication and stakeholder management skills to influence decisions and achieve alignment.
• Creativity in problem solving, inspired by an ever-changing environment.
• Proficiency in SQL or equivalent

 

Preferred Qualifications

• Experience using and advocating for tooling or automation improvements (e.g., solving operational challenges with AI innovations).
• Startup experien