Manager, Commercial Operations

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Position Summary 

We are seeking a Commercial Operations Manager who is responsible for driving operational excellence across the commercial organization by leading the Customer Service and Inside Sales teams while serving as the company’s internal Salesforce expert and master user. This role ensures seamless execution from lead to order, enables sales productivity through data, systems, and process optimization, and delivers exceptional customer experience. The ideal candidate is highly organized, analytically strong, and equally comfortable leading people and optimizing systems. This role acts as a critical bridge between Sales, Operations, and Finance. 

Key Responsibilities 

Commercial Operations Leadership 

• Lead, coach, and develop the Customer Service and Inside Sales teams to ensure high performance, accountability, and continuous improvement 

• Establish clear KPIs, dashboards, and performance metrics aligned with commercial and customer objectives 

• Standardize and continuously improve commercial processes including lead management, quoting, order entry, pricing execution, and customer communication 

• Drive consistency, accuracy, and speed across the order-to-cash lifecycle 

Salesforce Ownership & Enablement 

• Serve as the internal Salesforce subject matter expert and master user 

• Own Salesforce configuration, data integrity, reporting, dashboards, and user adoption 

• Partner with Sales leadership to optimize pipeline management, forecasting accuracy, and opportunity hygiene 

• Lead Salesforce training for new hires and ongoing user enablement 

• Identify and implement enhancements, automation, and integrations to improve efficiency and visibility 

Sales Enablement & Analytics 

• Support Sales and Business Development with insights, reporting, and analysis to drive informed decision-making 

• Maintain accurate pipeline analytics, and performance reporting 

• Collaborate on pricing tools, quoting workflows, and commercial policy execution 

• Ensure CRM data supports strategic planning, growth initiatives, and customer segmentation 

Cross-Functional Collaboration 

• Act as a key liaison between Sales, Operations, Finance, Engineering, and Supply Chain to ensure alignment and execution 

• Support contract review, customer onboarding, and change management processes 

• Partner with Finance on pricing governance, margin analysis, and revenue accuracy 

Qualifications 

• Bachelor’s degree in Business, Marketing, or a related field 

• 10+ years of experience in commercial operations, sales operations, customer service leadership, or inside sales 

• Proven experience leading customer-facing teams in a B2B or manufacturing environment 

• CRM experience (administration, reporting, dashboards, workflows)