Tele-Appointer - Full Time

About The Role

Tele-appointer – Full time Mon-Fri

Nottingham City Centre

Private Healthcare provider

Full time – Mon-Fri 09:00-17:30 (40hrs/wk)

Basic salary £25,396 + performance related uncapped monthly bonus scheme (OTE £28k+)

Inbound & Outbound call handling – no cold calling

 

Who are we and what will I be doing?

Hidden Hearing is the premium provider of hearing aids in private hearing healthcare and has been established for over 50 years. We pride ourselves on our outstanding Customer Service and offer our services from our clinics and visiting sites and also carry out home visits.

The purpose of the role is to book patient appointments for our Hearing Aid Dispensers based all over the UK and to maximise the number of appointments for each of the dispensers you are allocated to support.

About You

Previous experience or knowledge of the hearing care industry is not essential as full training will be given, but you will need:

• Excellent verbal and written communication skills with a confident telephone manner. As many of our customers have some form of hearing loss, it is essential that you can speak English clearly
• The ability to positively influence call outcomes.
• A good working knowledge of IT (Basic Microsoft Office packages)
• The drive and desire to provide excellent customer service
• Good organisational skills
• The ability to make a positive contribution to a lively and dynamic team environment, but equally be a self-starter

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