Jobs and Careers

AIRPORT SERVICES REPRESENTATIVE II (Bilingual)

City of Houston

3700 North Terminal Road, United Statesfull_timeVerifiedPosted 24 Jul 2026

💰 $51,020/yr($44,800/yr – $51,020/yr)

About the role

Posting number: 39141

Department: Houston Airport System

Job classification: AIRPORT SERVICES REPRESENTATIVE II

Posting type: Open & Promotional

Categories: Airports, Customer Service, Hospitality and Tourism

Summary

Bush Intercontinental Airport / International ServicesApplications accepted from: All Persons Interested
Division/Section: Bush Intercontinental Airport / International Services
Workdays & Hours*: *Shift work, including rotation, weekends and holidays. (*Subject to change)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Terminal Management exists to deliver a 5-star experience for all passengers travelling through Houston’s airports. This experience includes all Guest facing services from the time a passenger enters the airport facility to the time they depart on an aircraft and vice versa. The scope of Terminal Management’s responsibility includes aesthetic appearance, functional condition of airport facilities and amenities, operational readiness, and terminal ambiance. Terminal Management is the primary liaison with airlines, federal agencies and any Guest facing service provider at the airports as well as with Skytrax, an organization that rates airlines and airports worldwide and is the inspiration for the Houston Airport System’s mission of becoming a 5-star global air service gateway where the magic of flight is celebrated.

PURPOSE OF THE POSITION

The purpose of the Airport Services Representative II provides customer assistance using multilingual skills. Provide friendly, courteous service to traveling passengers by assisting with directions, information, and processing through the Federal Inspection Service (FIS) area to ensure convenient travel through the Houston Airports. Supports management with assigned tasks and performs coordination with airlines and Customs Border Protection (CBP). This role ensures operational excellence to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with federal, state and local rules and regulations pertaining to the airport. An Airport Services Representative II demonstrates leadership, organization and communication while assisting and monitoring large banks of passengers through the inspection area. "Candidates must be able to obtain ALL security REQUIRED BADGE ACCESS INCLUDING CBP ACCESS within 6 months from the hire date."

The responsibilities of this position include, but are not limited to:

Supports the Supervisory team by assisting with scheduling and monitoring breaks.
Coordinates with airlines and Customs Border Protection to ensure passengers process through Federal Inspection Services Primary inspection area in an expeditious manner.
Facilitates International passenger’s departures and arrivals through the Federal Inspection Services (FIS) in collaboration with CBP leadership and Stakeholders to exceed the department passenger processing goals.
Uses multilingual skills, greets and assists international and domestic visitors and dignitaries such as presidents of foreign countries, consul representatives, international officials, and local, state and federal government representatives.
Promotes collaboration and values passenger, business partner and team member input to improve the overall international passenger processing experience and make the passengers happy.
Responsible for all aspects of the customer experience including information booth coverage and lost and found to seek solutions and corrective actions to ensure the airport is five-star quality.
Inspect, report and schedule facility irregularities to ensure opening day fresh.
Promotes a safe, secure and healthy environment for internal and external customers through the Safety Management System (SMS) program.
Comply with departmental policies, procedures and enforces regulatory compliance relative to operational activities.
Supports the International Services Departmental fiscal year budget goals.
Support special events, facilitation of dignitaries and VIP

WORK CONDITIONS

There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fairly fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movements on a patterne