Director, Integrated Investigations

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

MAJOR RESPONSIBILITIES 

40%
Strategic Direction:
1.    Lead a team of investigators and managers to provide high quality investigative services for WV across GC, RO, FO and (as requested) Support Offices. 
2.    Develop, execute, and communicate a strategic vision for the newly formed Integrated Investigations Department that will maintain and deliver a streamlined, professional, and reliable investigative capability across WV. 
3.    Maintain effective working relationships and partnerships with a diverse group of key stakeholders from across the WV Partnership. Effectively advocate and influence leaders on the value of internal investigations and importance of effective complaint management practices. 
4.    Identify, plan, and execute a series of process improvements, streamlining and integrating existing functional approaches to investigations into a simple and highly functional investigations programme that meets internal and external stakeholders needs.
5.    Represent WV to external donors and institutions to address concerns and ensure WV’s investigative capability is in line with applicable industry standards and WV’s values. 
6.    Ensure investigative reports provide management with strategic insights on potential control weaknesses, systemic risks, and opportunities for improvement to maximize the value

of investigations. 
7.    Re-design and maintain comprehensive investigative metrics and reporting. This should include stakeholder analysis, evaluation of current methodologies and work products, and the creation of new report and dashboards to meet the needs of various stakeholders and departmental interdependencies. 

40%
Technical Leadership 
1.    Investigation reports will be produced and issued in a timely manner that meets established timeframes. Reports will be distributed consistently regardless of the type of

investigation being conducted.
2.    Investigative Tools and templates will be designed with the investigator and stakeholder in mind, ensuring that investigations are conducted as efficiently as possible while still

maintaining a high degree of accuracy and consistency.
3.    Complaint management systems, including the management of incident reports, and the Whistleblower Hotline will be operated consistently and in line with applicable policies, ensuring

casefiles are reliably managed and key data points captured. Every complaint will be taken seriously, and triaged through a consistent set of risk-based criteria, with appropriate SME’s

consulted. Ensure the whistleblower committees are maintained and operating as planned to provide independent oversight of incoming whistleblower complaints. 
4.    Maintain objectivity through the investigative process, both within the Integrated Investigations Team, but also through education of managers and part-time investigators to ensure all

investigations are conducted impartially and without undue influence. 
5.    Ensure all investigations related to Fraud, Corruption, or Financial Misconduct are conducted in line with applicable external standards set by the ACFE by investigators with the

appropriate technical skills. 
6.    Ensure all investigations related to people, including Employee Relations and Safeguarding matters, are investigated in a quality manner that prioritizes the victim and serves

to effectively protect WV’s people. 
7.    Act as a thought-leader to a network of designated part-time investigators to ensure they have the necessary training to conduct assigned investigations in line with established internal

best practices. Ensure the Integrated Investigations team balances the work of full-time investigators with coaching/mentoring others to multiply their capacity for leading investigations

and build up a critical organisational skillset.

10%
Capacity Development & Team Management: 
1.    Ensure ongoing training and capacity development for all Integrated Investigations Team members. 
2.    Provide leadership, coaching, and mentorship for all team leads and managers to enable them to grow and function as effective leaders who are able to maintain high performing

teams in a positive work environment. 
3.    Ensure all full-time investigators complete annual CPE requirements to maintain professional designations and identify opportuni