CPQ Associate Product Owner

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

We are seeking a motivated CPQ Product Owner Analyst to support the North America (NAM) CPQ platform by managing and resolving incoming defects and providing effective solutions. This individual will play a key role in ensuring smooth operations by working collaboratively with the development team, sales representatives, distributors/resellers, and other stakeholders, while documenting solutions to business challenges, managing change initiatives, and conducting data analysis through Salesforce reporting.

Key Responsibilities

• Collaboration with Development Team

  • Partner with developers to execute solutions for identified issues. 

  • Ensure issues are resolved within agreed timelines, while maintaining product reliability and performance.

• Stakeholder Support

  • Provide technical and functional support to sales representatives, distributors, finance and resellers as needed. 

  • Address queries and ensure stakeholders have the necessary tools and resources to use the CPQ platform efficiently.

• Change Management and Training

  • Conduct training sessions for partners, distributors, and resellers to help them understand new CPQ capabilities and updates. 

  • Resolve any issues or concerns raised by partners and users, ensuring smooth adoption of platform changes.

• Data Analysis and Reporting

  • Generate reports in Salesforce for data analysis to identify trends, insights, and areas requiring improvement. 

  • Prepare and present key data to stakeholders to support informed decision-making.

• Solution Documentation

  • Create detailed user story documentation for solutions provided to business problems. 

  • Maintain clear, organized records to support knowledge sharing and future references.

• Defect Management and Triage

  • Analyze and prioritize incoming defects for the NAM CPQ platform. 

  • Identify root causes and propose actionable solutions to resolve issues promptly.

• Continuous Improvement

  • Collaborate with teams to identify areas for process or system improvements based on feedback and defect reviews. 

  • Support efforts to enhance the CPQ platform’s usability and performance.

Qualifications

• Education: Bachelor’s degree in Business, Information Systems, Computer Science, or a related field. 

• Experience:

  • 2–3 years of experience in a product owner, business analyst, or similar role. 

  • Exposure to CPQ platforms is highly desirable

• Technical Skills:

  • Basic understanding of Salesforce CPQ processes, workflows, and tools. 

  • Ability to generate and analyze reports in Salesforce. 

  • Proficiency in analyzing data and providing actionable insights.

Key Competencies

• Strong problem-solving and analytical skills. 

• Excellent verbal and written communication abilities. 

• Ability to work collaboratively with cross-functional teams and stakeholders. 

• Self-motivated, with excellent organizational abilities and attention to detail.

Preferred Skills

• Familiarity with Salesforce CPQ or other CPQ platforms. 

• Basic knowledge of Agile methodologies. 

• Experience working with sales operations teams and distributors/resellers. 

• Experience in conducting training sessions and managing change initiatives. 

• Strong proficiency in Salesforce reporting tools and dashboards.

Compensation:

This position offers an annual base salary typically between $ 77000 and $ 112000  

Logitech offers benefits such as Medical Coverage, Dental Coverage, Vision Coverage, Traditional and Roth 401(k)