Manager Product Infrastructure

ABOUT PER SCHOLAS:

For nearly 30 years, Per Scholas has been on a mission to drive equity and opportunity in the ever-advancing technology landscape by unlocking the untapped potential of individuals, uplifting communities, and meeting the needs of employers through rigorous tech training. By teaming up with dynamic employer partners, ranging from Fortune 500 companies to innovative startups, we're forging inclusive tech talent pipelines, fulfilling an ever-increasing need for skilled talent. With national remote training and campuses in 20+ cities and counting, Per Scholas offers no-cost training programs in the most sought-after tech skills, spanning Cloud, Cybersecurity, Data Engineering, IT Support, Software Engineering, and more. To date, 25,000+ individuals have been trained through Per Scholas, propelling their professional trajectories into high-growth tech careers with salaries three times higher than their pre-training earnings. Learn more by visiting PerScholas.org and follow us on LinkedIn, X, Facebook, Instagram, and YouTube.

 

DEPARTMENT: National Program

POSITION TITLE: Manager Product Infrastructure

Job Location: New York City  

Modality: Remote 50% must be in compliance with Per Scholas office policy

Travel: 75% 

Reports to: Director Product Infrastructure & Cloud

 

DURATION: FT position

 

WHO WE ARE LOOKING FOR:

Per Scholas is seeking an experienced Infrastructure Engineer to join our team and play a critical role in setting up and managing the classroom infrastructure across our nationwide network of training centers. The Infrastructure Engineer will be responsible for designing, implementing, and maintaining the technical infrastructure required to support effective technology training delivery. This role will require a mix of technical expertise, project management skills, and the ability to collaborate effectively with both technical and non-technical stakeholders.. 

 

This position is considered full-time.

WHAT YOU’LL DO:

• Working with the Director, of Training Infrastructure & Cloud to complete the tasks below

Training Infrastructure 

• Campus technology deployments and Rack and Stack - set up Perscholas campus lab environments nationwide. 
• Design, implement, and manage the classroom infrastructure including systems, networks, hardware, and computers across all Per Scholas training centers.
• Collaborate with the curriculum team to ensure that the technical infrastructure meets the requirements of the training programs.
• Set up and configure software, tools, and systems needed for effective training delivery.
• Troubleshoot and resolve technical issues related to infrastructure, hardware, and software to minimize disruptions in training.
• Develop and implement best practices for infrastructure management, security, and maintenance.
• Manage and monitor network connectivity, ensuring reliable and high-speed internet access.
• Provide technical support and training to instructors and students as needed.
• Collaborate with the IT team to ensure that the infrastructure aligns with overall organizational technology goals and standards.
• Stay current with technology trends and recommend updates and improvements to the infrastructure
• Support Per Scholas campus infrastructure, both cloud and local 
• Comfort with basic frontline desktop support activities and a friendly customer service mentality
• Triage, troubleshoot, resolve, and escalate helpdesk tickets and requests

 

Documentation

• Create documentation for all new platforms for training 
• Create Process Documentation for instructors.
• Information Management Documentation system

System Administrator

• Managing SaaS business applications such as IONOS, AWS, and Azure 
• Comfort with basic front-line desktop support activities and a friendly customer service mentality.
• Triage, troubleshoot, resolve, and escalate helpdesk tickets and requests
• Accounts and access lifecycle management, including onboarding, off-boarding, and team changes
• Working knowledge of Type I and Type II Virtualization (Hyper V, VMware ESXI) 
• Excellent verbal and written communication ski