SR Manager AI Software Experiences

SR Manager AI Software Experiences<p></p><p><b>Description -</b></p><p>The AI Commercial Systems &amp; New Customer Experiences (C&amp;NCE) Experience Lead is responsible for defining, delivering, and scaling AI-powered customer experiences across HP's ecosystem. This role owns the end-to-end product strategy, roadmap, and business outcomes for key AI experiences and applications, including the NCE App, HP Perform, and Visor deployment and rollout initiatives.</p><p>The leader serves as the primary Product Requirements Document (PRD) owner, translating business objectives and customer needs into differentiated AI-enabled experiences. This role works cross-functionally with Engineering, Design, Business Transformation &amp; Growth (BTG), IQ Design, and Personal Systems Software (PSSW) organizations to drive product execution from concept through launch and ongoing optimization.<br/><br/><b>Responsibilities</b><br/> </p><p><b>Product Strategy &amp; Ownership</b></p><ul><li><p>Responsible to own the strategic product vision for key future experiences across Better Together, Meeting Assistance, and Local AI by defining customer value propositions, experience pillars, and scalable roadmap priorities.</p></li><li><p>​Create a standardized, credible, and repeatable product management operating model for AI software initiatives that strengthens decision-making, product quality, and organizational trust.</p></li><li><p>Own product vision, roadmap, and execution for AI-driven customer experience initiatives.</p></li><li><p>Serve as primary PRD owner for:</p><ul><li><p>NCE App</p></li><li><p>HP Perform</p></li><li><p>Visor rollout and adoption programs</p></li></ul></li><li><p>Define customer needs, experience requirements, success metrics, and business outcomes.</p></li><li><p>Prioritize investment opportunities based on customer value, business impact, and technical feasibility.</p></li><li><p>Drive alignment between strategic objectives and product delivery plans.</p></li></ul><p><b>AI Experience Leadership</b></p><ul><li><p>Lead development of innovative AI-powered experiences that improve customer productivity, engagement, and satisfaction.</p></li><li><p>Identify emerging AI capabilities, user behaviors, and market trends to inform product direction.</p></li><li><p>Establish experience frameworks and design principles that ensure consistency across customer touchpoints.</p></li><li><p>Define KPIs and success measures for AI adoption, engagement, and customer value realization.</p></li></ul><p><b>Cross-Functional Collaboration</b></p><ul><li><p>Partner closely with:</p><ul><li><p>Software Development teams to deliver scalable and reliable solutions</p></li><li><p>IQ Design to define world-class user experiences</p></li><li><p>BTG teams to support business transformation initiatives</p></li><li><p>PSSW organizations to align platform, software, and ecosystem strategies</p></li><li><p>Product, Marketing, and Go-to-Market teams to drive adoption and commercialization</p></li></ul></li><li><p>Facilitate executive reviews, stakeholder alignment, and prioritization decisions.</p></li></ul><p><b>Program &amp; Portfolio Management</b></p><ul><li><p>Lead complex, cross-functional programs spanning multiple organizations and geographies.</p></li><li><p>Manage timelines, dependencies, risks, and resource alignment for major product initiatives.</p></li><li><p>Ensure successful rollout, adoption, and continuous improvement of Visor and related AI experiences.</p></li><li><p>Drive operational excellence through structured planning, governance, and execution processes.</p></li></ul><p><b>Customer &amp; Market Insight</b></p><ul><li><p>Gather and synthesize customer feedback, analytics, usability findings, and market intelligence.</p></li><li><p>Translate insights into actionable product enhancements and roadmap decisions.</p></li><li><p>Champion customer-centric design and data-driven decision making across the organization.</p></li></ul><p><b>Team Leadership</b></p><ul><li><p>Develop a high-performing team of product managers recognized for strong deliverables, growth mindset, enterprise contribution, and thought leadership in AI product management. Lead, mentor, and develop product managers and cross-functional contributors.</p></li><li><p>Foster a culture of innovation, collaboration, accountability, and continuous improvement.</p></li><li><p>Build organizational capability in AI experience management and product leadership.</p></li></ul><p></p><p><b>Required</b></p><ul><li><p>Bachelor's degree in, Marketing, Engineering, Computer Science, Human-Centered Design, or related field.</p></li><li><p>8+ years of product management, customer experience, or software leadership experience.</p></li><li><p>3+ years of people leadership experience.</p></li><li><p>Demonstrated experience owning product strategy and execution for software or AI-based products.</p></li><li><p>Strong understanding of AI technologies, user experience design