Supervisor, Sales NSS (PL - Direct Distribution)

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.

Job Description Summary

Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you!

As a Supervisor, you'll direct new sales unit performance for personal lines and life products across multiple states. We'll count on you to coach and develop sales agents in sales techniques, customer service and team performance. You'll have opportunities to analyze sales results and provide input to management for improvement and sales targets.

Job Description

Key Responsibilities:

• Achieves production objectives for new business through the coordination and supervision of new business agent activities. Uses coaching and leadership skills to encourage agents to meet and exceed sales and other goals.

• Provides input into planning, development and monitoring of sales plans and objectives at the unit, product and division level. Analyzes results for unit and recommends improvements.

• Facilitates training for direct sales agents to ensure that they acquire and maintain currency in products, sales techniques, systems, underwriting, regulations, and service.

• Supervises unit work volume, delegates responsibilities, organizes non-standard schedules and makes recommendations regarding staffing needs. Creates and maintains records and reports.

• Supervises associates, including hiring, evaluation, performance management, salary planning and administration, training, workflow planning and disciplinary actions. Coordinates responsibilities according to Nationwide policies and practices.

• Maintains current knowledge in product, sales, and regulatory practices and procedures.

• Coordinates resolution of customer complaints. Interacts with and consults with other units/functions to answer/eliminate issues. Handles advanced sales questions and problems.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Direct Sales Manager. Direct reports include Direct Regional Sales Agents, Direct National Sales Agents and support staff.

Typical Skills and Experiences:

Education: Undergraduate studies in insurance, marketing, business administration, communication or related field highly desirable; college degree preferred. Continuing education as required by state(s). Prefer participation in professional insurance coursework.

License/Certification/Designation: State licensing as required for property/casualty and life products. Continuing education as required by state(s). Associates must acquire the required state licenses within the time period designated by the business unit. If an associate fails to acquire required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Five or more years of work experience in sales and service of property/casualty and life insurance. Prefer at least two years of insurance industry experience, and some supervisory and call center exposure.

Knowledge, Abilities and Skills: Advanced knowledge of personal lines and life insurance products, sales techniques, customer service, underwriting practices and procedures and regulatory requirements. Must have excellent knowledge in products sold and of the distribution channels required. Must be knowledgeable about the current practices in training and motivating associates.

Ability to lead, coach and develop agents in all aspects of telephone insurance sales and underwriting, including rating, binding, phone sales techniques, state laws and regulations. Requires necessary and verbal and written communication skills to interact with agents, policyholders and prospective customers and other sales center employees, as well