Client Services Supervisor

Job Title

Client Services Supervisor

Job Description

Client Services Supervisor (Rosemont, IL)

The Client Services Supervisor will oversee and support a team of 10 direct reports in a call center environment that provides operational/business process support to internal and external customers for ECG Solutions products and services.

Your role:

• Supervise Client Services employees (scheduling/performance management), monitor daily floor performance, identify operation improvements, and assist with interviewing/onboarding/offboarding employees.

• Develop, mentor, and coach employees and support implementation and enforcement of policies, processes, and procedures.

• Work collaboratively with internal and external customers to ensure team effectiveness and customer satisfaction.

• You will work within the Client Services department monitoring key performance indicators and ensuring the staff delivers a high level of quality/customer service in a team-oriented environment.

• You will work Monday-Friday with a start time between 8:00am-9:30am CT.

You're the right fit if:

• You have a High School Diploma or General Education Development (GED).

• You’ve acquired 3+ years’ experience in an ECG Solutions Customer Service position or 2+ years’ experience in a leadership role with direct reports.

• Your skills include proficiency with Microsoft Office applications, a strong technical aptitude and computer skills, ability to adapt to change, and if you have experience with strategic planning even better.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• You’re an energetic people leader, team player, excellent communicator, thrive in a high-volume fast paced environment, can be flexible, a good listener with a high level of patience.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position.  For this position, you must reside in or within commuting distance to Rosemont, IL.

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Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.