Domain Advisor Expert - Customer Experience (CX) - Sales & Service Cloud

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

ABOUT THE TEAM 
 
The CX Center of Excellence is responsible for the business success, market adoption, and global deployment of our SAP Customer Experience sub-solutions. Its key role is to lead and support strategic initiatives that drive pipeline growth, bookings, and revenue. The team serves as the primary interface between the field and other functional areas to foster business expansion. Additionally, this team is tasked with developing go-to-market strategies and maintaining strong relationships with customers, prospects, partners, and industry analysts to ensure ongoing success.

SAP is looking for a Domain Advisor Expert to join the CX Center of Excellence. 

You will be accountable for the business, market and revenue success of a major sub solution ensuring successful market adoption and deployment.

Key responsibilities include:

• Developing comprehensive go-to-market strategies for the sub-solution, including partner and channel options to accelerate pipeline growth, bookings, and revenue.
• Identifying and capitalizing on growth opportunities driven by market trends, industry insights, and customer feedback to enhance the sub-solution's success.
• Building and presenting robust business cases for growth initiatives to Executive Leadership to facilitate informed decision-making.
• Amplifying the value proposition to the field through enablement programs, internal communication, and other outreach efforts.
• Establishing and nurturing relationships with customers, prospects, partners, and industry analysts to support business development.
• Collaborating with product, marketing, customer success, and adoption teams to maximize customer lifetime value and ensure successful delivery.
• Supporting strategic deals (with customers and partners) and executing go-to-market campaigns to achieve business objectives.
• Serving as a thought leader and the primary global SPOC (Single Point of Contact) for the sub-solution.

Job requirements:

• Extensive expertise in Sales Cloud and/or Service Cloud and/or Enterprise Service Management solutions is required.
• A minimum of 5 years of experience in the technology industry, preferably within a large multinational organization.
• Previous experience in a Go-To-Market role is a plus.
• Bachelor's degree in Business Administration, Engineering, or Computer Science from an accredited university.
• An MBA or advanced degree in a related discipline is preferred.
• Proven ability to act as a strategic advisor to SAP, customers, and partners.
• Strong lateral leadership skills and a demonstrated capacity to think creatively and "outside the box."
• Excellent executive presentation skills, with the ability to communicate key insights and recommendations concisely.
• Ideally, the candidate has experience with SAP Customer Experience solutions
• Position based near a SAP East Coast office.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

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