(Senior) Operations Manager

<p><strong><em>Location</em></strong><em>: Dublin</em></p> <p>FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.</p> <p>This role is a fundamental part of our service optimisation strategy. We are looking for a passionate individual to analyse &amp; ensure market leading service delivery from a driver operations perspective. The successful candidate will use market insights and data to identify &amp; advocate for product &amp; process improvements that will ensure top class service delivery.</p> <p>Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate developers who strive for excellence and like to have fun.  Are you ready for your next ride?</p> <h2><strong>YOUR DAILY ADVENTURES WILL INCLUDE:</strong></h2> <ul> <li>Service delivery improvement: Analyze and enhance our service to provide the best experience for passengers.</li> <li>Driver performance optimization: Collaborate with MPP to improve the overall performance of our drivers.</li> <li>Compliance management: Ensure drivers adhere to our code of conduct for efficient operations.</li> <li>Fraud protection: Implement measures to identify, mitigate, and protect against potential fraud.</li> <li>Product and feature launches: Take ownership of launching new features and products.</li> <li>Utilize internal tools: Optimize service delivery and assess effectiveness using our internal tools.</li> <li>Strategic goal support: Recommend and execute processes to support our strategic goals and objectives.</li> </ul> <p><strong>Our Tools</strong>: GSuite | Microsoft Office |Tableau | SQL</p> <h2><strong>TO BE SUCCESSFUL IN THIS ROLE:</strong></h2> <ul> <li>Degree level or equivalent qualification.</li> <li>Demonstrated experience in Operations, Commercial Analysis, or similar roles, including strong team management experience.</li> <li>Proactive mindset: Thrives in a fast-paced, constantly changing work environment and takes initiative.</li> <li>Metrics-focused: Driven by KPIs and accountable for achieving clear goals.</li> <li>Cross-department coordination: Aligns multiple internal departments, such as Marketing and Operations.</li> <li>Trading business understanding: Familiarity with the trading business and its operational environment.</li> <li>Problem-solving agility: Comfortable with identifying and resolving issues on the go</li> </ul> <h2><strong>BENEFITS &amp; PERKS IN A NUTSHELL:</strong></h2> <ul> <li>Hybrid working models</li> </ul> <ul> <li>Free Udemy e-learning access</li> </ul> <ul> <li>Sabbatical &amp; special leave policies</li> </ul> <ul> <li>Subsidised gym membership</li> </ul> <ul> <li>Birthday, 24th + 31st December off</li> </ul> <ul> <li>Partner product discounts</li> </ul> <ul> <li>Mobility Benefits card</li> </ul> <ul> <li>L&amp;D opportunities</li> </ul> <ul> <li>Employee assistance program</li> </ul> <ul> <li>Personal development budget</li> </ul> <p><strong>Plus more local benefits depending on your work location!</strong></p> <h2><strong>DIVERSITY, EQUITY &amp; INCLUSION:</strong></h2> <p>FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. <br/>We want you to grow and evolve, <a href="https://www.youtube.com/watch?v=dOUL_n8pSGQ">bring your true self to work</a>. <br/></p> <h2><strong>SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:</strong></h2> <p><a href="https://www.glassdoor.de/%C3%9Cberblick/Arbeit-bei-FREE-NOW-EI_IE954578.11,19.htm" target="_blank"></a>       <a href="https://www.kununu.com/de/mytaxi-intelligent-apps" target="_blank"></a>        <a href="https://www.linkedin.com/company/free-now/life/2b1603ea-741a-49f8-9847-f1214f483a1a/" target="_blank"></a></p>