Fraud Prevention Operations Manager

Rockland Trust is seeking Fraud Prevention Operations Manager to join the Fraud Prevention team. The Fraud Prevention team coordinates day-to-day implementation of the banks enterprise-wide fraud prevention efforts.  Our program is designed to ensure protection of our customers and the bank from illicit actors who exploit banking services with nefarious and criminal intent.  Our Fraud Prevention team protects our customers and the bank from losses.  The Fraud Prevention team also develops and/or assists in the development of appropriate policies and procedures, including those designated to assist the business units to conduct appropriate due diligence and to prevent, detect and report fraudulent and suspicious activity.

As the Fraud Prevention Operations Manager at Rockland Trust, you will hold an important leadership role, collaborating with senior management to execute the broader vision for our Fraud Prevention efforts. You will manage and drive focused investigations, contribute to the development of targeted fraud prevention strategies, and lead key initiatives to enhance specific areas of our financial security framework. In this role, you will be essential in identifying and mitigating emerging risks within your team’s scope, ensuring that effective controls, innovative procedures, and tailored training programs are implemented. Your expertise and leadership of your team will strengthen our ability to safeguard the Bank, its clients, and its employees from financial threats, upholding high standards of integrity and security within our financial systems.

Duties & Responsibilities to contribute to the bank’s overall strategy and risk profile include:

• Team Leadership: Manage a team of highly skilled Fraud Prevention Investigators, ensuring they are well-trained, coached, and mentored. Establish clear performance metrics and conduct regular reviews to maintain high standards of team performance and effectiveness.
• Regulatory Guidance: Provide expert regulatory guidance and policy interpretation for your team's fraud prevention efforts. Stay updated on state and federal regulations, emerging regulatory standards, and risk management techniques relevant to your focus area. Stay informed of regulatory changes and integrate this knowledge into your team’s investigative and regulatory processes.
• Investigative Expertise: Leverage strong investigative and analytical skills. Clearly communicate the reasoning behind investigative actions and decisions, ensuring alignment with departmental procedures.
• Judgment and Compliance: Exercise independent judgment when reviewing fraud alerts and cases within your team’s scope, ensuring full compliance with policies, procedures, and regulatory standards. Monitor alert aging and escalate concerns to senior management when necessary.
• Liaison and Support: Serve as the point of contact for internal audit teams, external auditors, and regulatory examiners. Offer support to business units, law enforcement, and external partners on fraud-related matters within your team's responsibility.
• Strategy and Implementation: Contribute to the development and execution of targeted fraud prevention strategies and risk mitigation initiatives. Oversee the delivery of relevant compliance training programs and ensure accurate internal and external reporting.
• System Evaluation: Lead efforts to assess and improve automated fraud detection systems. Identify potential risks, implement solutions to mitigate them, and ensure systems remain effective and up-to-date.
• Business Continuity: Assist in ensuring Business Impact Analysis (BIA) and Business Continuity Plans (BCP) are regularly reviewed. Support annual model validations and application assessments within your scope.
• Compliance Assessment: Conduct thorough assessments of your team's compliance with relevant regulations and procedures. Prepare and present detailed reports to senior management, highlighting areas of strength and improvement.
• Process Improvement: Identify opportunities to enhance policies, procedures, and processes, improving efficiency and effectiveness. Foster a culture where team members are encouraged to actively identify and propose process improvements, ensuring continuous refinement of practices and procedures.
• Additional Duties: Perform other duties as required to support the overall effectiveness of your team and the bank's strategic objectives.